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6 General Updates
A 24-hour strike will affect London Underground services from 18:30 on Wednesday 8 July and throughout Thursday 9 July. 

Ticketing Information:
London Underground paper single and return tickets will not be accepted on rail services and customers will need to purchase appropriate tickets. 
Day & Season Travelcards will be permitted to travel, but customers are obliged to remain within the zonal validity of their Travelcard. 
Those with Oyster PAYG or Contactless Payment cards may use National Rail services, but will pay the appropriate National Rail PAYG fare for their journey.

Crowd Control Measures at Stations:
London Waterloo - the peak hour subway connecting the platforms will be closed; you should make your way to the concourse and follow signs and staff instructions for connections on local buses and tube services.
Clapham Junction - During the morning peak, customers are advised that there is a queuing system in place; access to platforms 1 and 2 for London Overground services is via the footbridge and access to platforms 3 to 6 is via the subway.

Customers are strongly advised to check their journey before travelling by visiting

The DLR, London Overground and other rail services will operate normally but will be busier than usual.
Last Updated :07/07/2015 14:36
A 48-hour strike will affect many First Great Western services between 18:00 Wednesday 8 July to 18:00 Friday 10 July, First Great Western customers are advised to check before travelling.

Customers are advised that South West Trains services will be busier than normal during this period.

Ticketing Information

First Great Western Customers with tickets booked on the affected dates should try and travel on either Wednesday 8 July or Saturday 11 July if possible.

First Great Western ticket holders will also be able to travel on the following South West Trains routes during the affected period:

- Trains between Southampton and Weymouth

- Trains between Salisbury and Southampton

- Trains between Wokingham and Reading

For detailed information, please visit First Great Western's information page regarding the strike here.
Last Updated :07/07/2015 14:35
On Saturday 1 August the RideLondon FreeCycle event will be held in the Central London area.

On Sunday 2 August the RideLondon-Surrey 100 and Classic events will run on a route extending through south and south west London into Surrey, on a route similar to that used by the Olympic Cycling in 2012.

Will engineering work affect my journey?
A normal Saturday service will run on Saturday 1 August. On Sunday 2 August buses will replace trains between Virginia Water and Reading and also between Virginia Water and Aldershot via Ascot. Please note it is not possible to carry cycles on replacement bus services.

I'm travelling to an event, how will South West Trains services be affected?
Over the weekend we will run longer trains than normal on some suburban routes. On Sunday trains on the Dorking route will make extra stops at Box Hill & Westhumble for spectators travelling to view this part of the event. Some trains on Sunday will also call additionally at Esher.

Can I use Oyster, Contactless payment or my Freedom Pass?
Oyster "pay as you go" and Oyster Travelcards are NOT valid outside of the Transport for London zones and therefore are not valid at Esher or Box Hill & Westhumble and you will need to have a valid ticket for travel to these stations.

Can I take my bicycle on trains?  
We are not currently planning to introduce any special restrictions on our service beyond our normal cycle policy, but we would particularly draw your attention to the following:
Cycle space on our trains will be very limited, and we cannot guarantee to be able to accommodate all of them.
Cycles can only be accommodated in the marked areas on the train. Do not use areas reserved for wheelchairs and passengers with special needs.
Once cycle accommodation is full, our guards have authority to refuse any further cycles on the train.
Owners of cycles left causing an obstruction or hazard to other passengers may be asked to move the cycles to a safe place.
Other operators may be applying restrictions this weekend and you should check their publicity before attempting to take your cycle on their services.

What if I am taking part in this event?
Our trains are designed to carry large numbers of passengers in and out of London each day. Because of this, there is only limited space for cycles on our trains.
This means that we cannot cater for the many cyclists expected to take part in this event. If you have registered to take part, you will be sent information by the organisers about transport for you and your bike to and from the event.
To avoid problems for yourself and our other customers, we strongly recommend that you follow the advice and, if appropriate, use the facilities provided by the event organisers.

How will this affect me if I am not travelling to the event?
Trains to and from Central London will be very busy over the weekend.
On the Sunday, the longer cycling course will pass close to stations on the following routes:
- London Waterloo to Feltham via Richmond and via Chiswick
- Kingston area
- London Waterloo to Woking via Wimbledon and Weybridge
- London Waterloo to Guildford via Cobham
- London Waterloo to Dorking and to Guildford via Epsom
- London Waterloo to Hampton Court
Trains on these routes will be busier than normal with spectators for the event. If you need to use local bus services to and from stations on these routes, you may also find these bus services are altered or disrupted by the road closures for this event. If you intend to drive to or from stations, you may find local road access difficult with road closures and delays, and some station car parks will be closed.
If you are not travelling to the event, we would recommend you avoid these routes and find alternatives if you can.
Where can I find out more?
If you intend to travel in to view any of the events, please visit the RideLondon website for more information-
South West Trains Cycle Policy: 
First Great Western Cycle Policy: 
Southern cycle events information page: 

Last Updated :07/07/2015 11:13
The Wimbledon Tennis Championship will be taking place from 29 June 2015 to 12 July 2015. All trains that run to and from this station during the tennis championships are likely to be extremely busy. 
Customers may walk from Wimbledon Station to The All England Tennis Club (approx 20 minutes, signposted) or will need to join a queuing system for both Taxis and Buses that will take you to the championship. During the event, it may be necessary to put in place crowd control measures at Wimbledon station if required. 
Frequent suburban trains call at Wimbledon station throughout the day. On Championships days, some of our longer distance trains will also make extra stops at Wimbledon. 

Last Updated :26/06/2015 10:55
We work hard to run a punctual train service and occasionally, we may experience some delays.
If your journey with us has been delayed by over an hour, you may be able to claim compensation.
Please go to for more information. 
Last Updated :09/06/2015 01:22
Dear Customer,

We offer a free email alert service to keep you updated about changes to your planned South West Trains journey or route, including planned engineering improvement work and events. Sign up for these alerts here and know what happening on our network before you reach the station. 

Signing up: 

The default setup of the e-mail alert service provides a single e-mail at the time you request. If disruption occurs between your selected e-mail time and the departure of the train, you may not receive information about the new incident unless you have selected the option to receive updates to your initial alert. This is labelled as 'then Update me by' in the setup window.
It is a simple 90 second process to make a one time change to your alert settings, ensuring you get the most from the alert service.

Step by Step - Changing your Alert settings
1. Login to the service at you will need the e-mail address that receives the alerts and your password for this.
2. Now you're logged in you should see your alerts, look for the text stating 'then Update me by' and using the dropdown box select 'Email'.
3. Click update at the bottom of the alert setup screen to save your preferences.
4. You're done!
Now if an incident occurs after your initial alert e-mail you will receive updates advising you how your journey may be affected.
We are continually looking to improve the service we offer you and would like to thank you for your subscription.

South West Trains-Network Rail Alliance
Last Updated :07/10/2014 18:38
1 Line Update
Following a train fault between Clapham Junction and London Waterloo all lines have now reopened.
Train services running to and from these stations are returning to normal but some services may still be delayed by up to 20 mins or revised at short notice. Disruption is expected until 17:30 07/07.
Customer Advice:
Debris on the line has affected a train at Clapham Junction and power to the lines had to be turned off temporarily to allow staff to remove the item. Trains are now on the move and we will work to restore the train service as quickly as possible. Some alterations to train services are expected between now and 17:30.
Last Updated :07/07/2015 16:16
0 Catering Updates
There are currently no Catering Updates reported.
2 Train Formation Updates
Will be formed of 8 coaches instead of 10.
This is due to a train fault.
Last Updated :07/07/2015 15:50
Scheduled Expected Destination
17:13 17:13 London Waterloo
17:17 17:17 Vauxhall
17:23 17:23 Clapham Junction
17:27 17:27 Putney
17:33 17:33 Richmond
17:37 17:37 Twickenham
17:41 17:41 Strawberry Hill
17:52 17:52 Teddington
17:54 17:54 Hampton Wick
17:58 17:58 Kingston
18:00 18:00 Norbiton
18:04 18:04 New Malden
18:07 18:07 Raynes Park
18:11 18:11 Wimbledon
18:15 18:15 Earlsfield
18:19 18:19 Clapham Junction
18:24 18:24 Vauxhall
18:29 18:29 London Waterloo

Will be formed of 8 coaches instead of 10.
This is due to a train fault.
Last Updated :07/07/2015 15:50
Scheduled Expected Destination
18:48 18:48 London Waterloo
19:06 19:06 Surbiton
19:10 19:10 Hinchley Wood
19:13 19:13 Claygate
19:16 19:16 Oxshott
19:20 19:20 Cobham & Stoke D'abernon
19:24 19:24 Effingham Junction
19:27 19:27 Horsley
19:32 19:32 Clandon
19:37 19:37 London Road Guildford
19:41 19:41 Guildford

0 Train Cancellations
There are currently no Train Cancellations reported.
7 Other Train Service Updates
Until at 12 December the 07:21 and 09:22 Raynes Park - London Waterloo services will not call at Clapham Junction or Vauxhall.

Raynes Park   07:21   09:22   
Wimbledon    07:25   09:26   
Earlsfield    07:29   09:30   
Clapham Junction Not Stopping   07:33   09:34   
Vauxhall Not Stopping   07:38   09:39   
Waterloo    07:44   09:45   

We operate one of the busiest networks in Europe, with more than half a million passengers every day and we appreciate that means many passengers are travelling on trains which can be overcrowded, particularly at peak times. Therefore, we are always investigating how we can improve our train service for you. As part of this we have been reviewing our morning peak train services at key London stations.

We have been conducting a trial since February to help us find out whether these changes to two of our services will improve the punctuality and reliability of our services and reduce overcrowding at busy stations. We have reviewed all of the feedback received and need to gather some further data so will be continuing with these changes until the end of our summer timetable with a further review at that point.

Since December 2014 the Thameslink Programme has changed the usual services to and from London Bridge, one of the country?s busiest stations. As a result, many passengers have changed their usual journeys and South West Trains, like other train operators in the region, has seen a further increase in passengers, leading to some of our inner London stations reporting even larger than usual crowds. This is uncomfortable and frustrating for passengers and also increases congestion at stations, leading to delays.

We want to provide the fullest possible train service to you, but we also want to make sure that we are reliable and on time. This trial is part of our ongoing work to improve our train service to you.
Last Updated :07/07/2015 07:02
This train is being delayed at Clapham Junction and is now expected to be 15 minutes late.
This is due to a train fault.
Last Updated :07/07/2015 16:09
Scheduled Expected Destination
14:58 14:58 Guildford
15:02 15:02 London Road Guildford
15:07 15:07 Clandon
15:11 15:11 Horsley
15:15 15:15 Effingham Junction
15:18 15:18 Bookham
15:23 15:23 Leatherhead
15:27 15:27 Ashtead
15:34 15:34 Epsom
15:37 15:37 Ewell West
15:39 15:39 Stoneleigh
15:42 15:42 Worcester Park
15:45 15:45 Motspur Park
15:49 15:49 Raynes Park
15:53 15:53 Wimbledon
15:57 15:57 Earlsfield
16:01 16:16 Clapham Junction
16:06 16:21 Vauxhall
16:10 16:25 London Waterloo

This train will no longer call at Earlsfield.
This is due to a train fault.
Last Updated :07/07/2015 16:13
Scheduled Expected Destination
15:03 15:03 London Waterloo
15:07 15:07 Vauxhall
15:10 15:10 Queenstown Rd.Battersea
15:13 15:13 Clapham Junction
15:16 15:16 Wandsworth Town
15:19 15:19 Putney
15:22 15:22 Barnes
15:24 15:24 Mortlake
15:26 15:26 North Sheen
15:29 15:29 Richmond
15:31 15:31 St Margarets
15:34 15:34 Twickenham
15:37 15:37 Strawberry Hill
15:41 15:41 Teddington
15:44 15:44 Hampton Wick
15:48 15:48 Kingston
15:50 15:50 Norbiton
15:55 15:55 New Malden
15:58 15:58 Raynes Park
16:02 16:02 Wimbledon
16:05 Not Stopping Earlsfield
16:09 16:09 Clapham Junction
16:14 16:14 Vauxhall
16:19 16:19 London Waterloo

This train is being delayed at Clapham Junction and is now expected to be 15 minutes late.
This train will no longer call at Vauxhall.
This is due to a train fault.
Last Updated :07/07/2015 16:09
Scheduled Expected Destination
15:07 15:07 Guildford
15:11 15:11 London Road Guildford
15:16 15:16 Clandon
15:20 15:20 Horsley
15:23 15:23 Effingham Junction
15:27 15:27 Cobham & Stoke D'abernon
15:30 15:30 Oxshott
15:33 15:33 Claygate
15:36 15:36 Hinchley Wood
15:41 15:41 Surbiton
15:50 15:50 Wimbledon
15:54 15:54 Earlsfield
15:58 16:13 Clapham Junction
16:03 Not Stopping Vauxhall
16:07 16:22 London Waterloo

This train will no longer call at Earlsfield.
This is due to a train fault.
Last Updated :07/07/2015 16:09
Scheduled Expected Destination
15:32 15:32 Woking
15:36 15:36 West Byfleet
15:39 15:39 Byfleet & New Haw
15:42 15:42 Weybridge
15:46 15:46 Walton-On-Thames
15:48 15:48 Hersham
15:51 15:51 Esher
15:56 15:56 Surbiton
16:05 16:05 Wimbledon
16:08 Not Stopping Earlsfield
16:12 16:12 Clapham Junction
16:17 16:17 Vauxhall
16:22 16:22 London Waterloo

This train is being delayed at Clapham Junction and is now expected to be 15 minutes late.
This is due to a train fault.
Last Updated :07/07/2015 16:09
Scheduled Expected Destination
15:39 15:39 Chessington South
15:41 15:41 Chessington North
15:43 15:43 Tolworth
15:46 15:46 Malden Manor
15:49 15:49 Motspur Park
15:53 15:53 Raynes Park
15:57 15:57 Wimbledon
16:01 16:01 Earlsfield
16:05 16:20 Clapham Junction
16:10 16:25 Vauxhall
16:15 16:30 London Waterloo

This train is being delayed at Clapham Junction and is now expected to be 15 minutes late.
This is due to an earlier train fault.
Last Updated :07/07/2015 16:20
Scheduled Expected Destination
15:57 15:57 London Waterloo
16:01 16:01 Vauxhall
16:06 16:21 Clapham Junction
16:09 16:24 Earlsfield
16:13 16:28 Wimbledon
16:16 16:31 Raynes Park
16:19 16:34 New Malden
16:22 16:37 Norbiton
16:29 16:44 Kingston
16:31 16:46 Hampton Wick
16:35 16:50 Teddington
16:38 16:53 Strawberry Hill
16:43 16:58 Twickenham
16:45 17:00 St Margarets
16:49 17:04 Richmond
16:51 17:06 North Sheen
16:53 17:08 Mortlake
16:56 17:11 Barnes
16:59 17:14 Putney
17:02 17:17 Wandsworth Town
17:05 17:20 Clapham Junction
17:08 17:23 Queenstown Rd.Battersea
17:12 17:27 Vauxhall
17:19 17:34 London Waterloo

1 London Underground Update
London Underground Updates in for
Acton Town Station Information
Acton Town: No Step Free Access - Step free access is not available to the westbound platforms until early August due to planned maintenance work. Call our Travel Information Centre on 0343 222 1234 if you need help planning your journey.
This Information will apply from 06/07/2015 04:17 to 08/07/2015 01:29.
This will affect journeys
from 06/07/2015 04:17 to 08/07/2015 01:29.
Affected Stations:
Acton Town.
Last Updated: 00:01:00 07/07/2015
Underground updates supplied by TFL Travel Information. Click here for the TfL Journey Planner.
16 Station Updates
London Waterloo - the peak hour subway connecting the platforms will be closed; you should make your way to the concourse and follow signs and staff instructions for connections on local buses and tube services.

Clapham Junction - During the morning peak, customers are advised that there is a queuing system in place; access to platforms 1 and 2 for London Overground services is via the footbridge and access to platforms 3 to 6 is via the subway.
Last Updated :07/07/2015 14:38
From 16 March for approximately 9 months, work will be taking place to renew the passenger lifts at Basingstoke station. During this time, the lifts will be out of use. While this work continues, staff (in pink tops) will be on hand to assist customers who need help on the stairs. We have also revised the opening times of the platform 4 barriers to ease access.

This work is an essential requirement for the station. Every effort will be made to keep disruption to a minimum and we thank you for your patience during this time.

Lift renewal Dates

From 8 July for approximately 3 months, we will be replacing the lift on Platforms 2 and 3, During this work, access will be via the stairs only.

Work to replace the lifts on Platforms 4 and 5, and Platform 1 has now been completed.

What if I need help when using stairs?

During these works we will have extra staff on duty (wearing pink tops) who are available to assist you with using the stairs. Please ask if you need assistance.

What if I am unable to use stairs?

If you are unable to use stairs, please speak to our staff at the station who will able to help with making alternative arrangements. If you are travelling to Basingstoke, please speak to station or onboard staff at your earliest opportunity, who can alert the Basingstoke station team in advance.

To book assistance before travelling, you can contact our Assisted Travel team on 0800 52 82 100, or via our online form.

Any Questions?

If you have any questions, our staff at Basingstoke will be happy to assist you, or alternatively you can contact our Customer Relations team for more advice.

More Information:

Station Information page (National Rail Enquiries)
Station Map (PDF)

Last Updated :06/07/2015 16:33

The Basingstoke Station Platform 4 Canopy repair program will commence on the 18 July 2015 and finish on the 2 October 2015.

The works will be carried out overnight, however due to the nature of the works there will be reduced space for customers to use on platform 4. Measures have been put in place to accommodate the works in terms of safety and security. Additional cycle spaces have been requested, to compensate for the spaces on platform 4 that will be unusable during the works.

We thank you for your patience during this essential station improvement.

Please speak to a member of staff for more information.

Last Updated :26/06/2015 16:36
From July 13th to October 2015 Tramlink will not serve Wimbledon.
Trams will start and terminate at Dundonald Road which is a short walk from Wimbledon Station. 
Signage will be provided and Tramlink staff will be at the station to assist.  
This work is part of the Wimbledon Line Enhancement Programme which is a £30 million scheme that will increase the capacity of the Tram network by 50 per cent.

Last Updated :23/06/2015 11:33
From Saturday 6 June until September, the car park at Botley station will be closed to allow essential station renewal work to take place.
The renewal work will include new lighting at the station, a complete re-wiring of the station and re-surfacing of the platforms. 
To allow for the work site to be set-up the car park will need to remain closed for the duration of the work scheme and until the work is completed in September 2015. Customer access to the platforms and trains will not be affected while this work takes place.
Alternative stations with car parks are Hedge End and Eastleigh.
We are sorry for the inconvenience this work will cause and would like to thank you in advance for your patience. 
Last Updated :27/05/2015 19:19
On Friday 22 May, work will start on the refurbishment of the depot roof at Effingham Junction Station. The scheme is expected to be completed by March 2016.

The depot needs to remain operational while the roof is being refurbished. We expect to lose 26 car park spaces to a compound which will be used by the contractors doing the work.

There will be an increase in the number of vehicles entering the station. Please allow extra time if driving to or parking at
the station. Car parking will remain on a first come,first served basis.

We are sorry for any inconvenience caused while we carry out these essential repairs to the depot and thank you in
advance for your patience.

Last Updated :22/05/2015 11:24
The first priority of the South West Trains-Network Rail Alliance is always to keep our passengers and staff safe. Therefore, there are times when we will take temporary steps to change how passengers move through stations to reduce crowds at important places, such as platforms. This is decided and carried out in close partnership with Transport for London (who operate the London Underground and stations) and British Transport Police. This information aims to explain the reasons behind the steps we take to keep everyone safe. 


London Waterloo is the UK's busiest train station with thousands of passengers passing through every day and more than 97 million a year. In recent months, we have seen a significant increase in passengers using the Jubilee line at Waterloo. On some mornings in 2015, we have seen a 50% increase compared to before Christmas. This may be due in part to changes to trains between Waterloo East and London Bridge, as part of the Thameslink Programme. It may also be related to the continuing growth in passenger numbers across the railway. 

As a result, during peak times the Jubilee line platforms can become overcrowded, and entrances leading to them can also become congested. When this happens, the station team at Waterloo may take steps to reduce crowding underground. It is safer for crowds to build temporarily on our large and open main concourse than downstairs in the enclosed underground foyer.

What are these steps? 
If the Jubilee line platforms start to become too overcrowded, or the entrance to the Jubilee line is becoming congested the escalators which lead down to the Jubilee line will be switched off. If overcrowding continues to build, the gates allowing access to the down escalators may also be closed, until the crowding downstairs has cleared. 
How does this help? 
The aim is to slow the rate of people arriving on the underground platforms and stop large crowds gathering.  
What about people heading for Waterloo Road?

The crowding issues which occur at this exit are not solely related to the Jubilee line. During busy periods, the pavement outside the station can become crowded as people congregate and wait to cross Waterloo Road, or queue to catch local buses. To avoid people being jostled into the road during busy periods the station team also monitor the pavement area, and will implement crowd control measures if necessary.

What other measures have been put in place? 
We have ensured we have extra staff on duty during the busiest times of the day to monitor crowding and help passengers. We have also added information in the station, particularly at exits to explain the reasons for the temporary steps being taken. We have also started to use Exit 7, which is in front of platforms 7 and 8 as an additional route to the Jubilee Line. We may also close the peak hour subway entrances to the Waterloo & City line if its platforms and entrances become congested. 
Changes to the plan
The crowd control plan at Waterloo has been tried and tested over a number of years to deal with large numbers of passengers, particularly during major sporting events or unplanned disruption. However, we will continue to monitor its effectiveness and suitability, and welcome feedback or suggestions for improvements. 
Any feedback should be directed to Customer Relations:

Phone: 0345 6000 650
Post: Customer Relations, South West Trains, Overline House, Southampton, SO15 1GW
Further information 

Last Updated :12/03/2015 20:39
Currently there is no lift service between street level and the ticket hall at Vauxhall London Underground station. The lift is being replaced and will enter service later this year. 
This does not affect lift access to South West Trains services from Vauxhall station.
Last Updated :27/02/2015 10:28
We are currently undertaking improvement work at Whitton Station. The ticket office will be closed as a result of the work taking place and will re-open in time for the 2015 Rugby World Cup. South West Trains employees will be available to assist you and will be working similar hours to the ticket office for the duration of this work. 

Last Updated :27/02/2015 10:24
At Eastleigh station.
The lifts will be out of order from 03/07/2015 19:57 until further notice.
Last Updated :06/07/2015 06:33
At Lymington Town station.
The ticket office will be closed from 07/07/2015 07:29 until the end of the day.
Last Updated :07/07/2015 07:30
At Parkstone Dorset station.
The ticket vending machines are out of order.
Last Updated :07/07/2015 09:55
At Sholing station.
The ticket vending machines are out of order.
Last Updated :07/07/2015 10:01
At Southampton Airport Parkwy station.
The ticket vending machines are out of order.
Last Updated :07/07/2015 15:48
At Staines station.
The lifts will be out of order from 06/07/2015 08:33 until further notice.
Last Updated :06/07/2015 08:33
At Teddington station.
The Disabled toilets at the station are out of order.
Last Updated :02/07/2015 11:36
Load a route using the "Your Journey" selection boxes above.
Specify a "From" station to see live train departure times for that station.
Additionally specify a "To" station to see real time departure information for only the services that go on to call at your "To" station.

Load a route using the "Your Journey" selection boxes above.
Specify a "To" station to see live train arrival times for that station.
Additionally specify a "From" station to see real time arrival information for only the services that call at that station prior to your "To" station.

Last Updated On: 16:21:35 07-07-2015