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Live train information

2 General Updates
We work hard to run a punctual train service and occasionally, we may experience some delays.
If your journey with us has been delayed by over an hour, you may be able to claim compensation.
Please go to http://bit.ly/SWTcompensation for more information. 
Last Updated :09/06/2015 01:22
Dear Customer,

We offer a free email alert service to keep you updated about changes to your planned South West Trains journey or route, including planned engineering improvement work and events. Sign up for these alerts here http://ow.ly/Cogy8 and know what happening on our network before you reach the station. 

Signing up: 

The default setup of the e-mail alert service provides a single e-mail at the time you request. If disruption occurs between your selected e-mail time and the departure of the train, you may not receive information about the new incident unless you have selected the option to receive updates to your initial alert. This is labelled as 'then Update me by' in the setup window.
It is a simple 90 second process to make a one time change to your alert settings, ensuring you get the most from the alert service.

Step by Step - Changing your Alert settings
1. Login to the service at http://ow.ly/Cogy8 you will need the e-mail address that receives the alerts and your password for this.
2. Now you're logged in you should see your alerts, look for the text stating 'then Update me by' and using the dropdown box select 'Email'.
3. Click update at the bottom of the alert setup screen to save your preferences.
4. You're done!
Now if an incident occurs after your initial alert e-mail you will receive updates advising you how your journey may be affected.
We are continually looking to improve the service we offer you and would like to thank you for your subscription.

South West Trains-Network Rail Alliance
Last Updated :07/10/2014 18:38
1 Line Updates

A 24-hour strike will affect Tube services from 18:30 on Wednesday 5 August and throughout Thursday 6 August 


Ticketing Information:


Paper single and return tickets for the Tube will not be accepted on rail services and customers will need to purchase appropriate tickets. 

Day & Season Travelcards will be permitted to travel, but customers are obliged to remain within the zonal validity of their Travelcard. 

Those with Oyster PAYG or Contactless Payment cards may use National Rail services, but will pay the appropriate National Rail PAYG fare for their journey.



Crowd Control Measures at Stations:



London Waterloo - the peak hour subway connecting the platforms will be closed; you should make your way to the concourse and follow signs and staff instructions for connections on local buses and tube services.

Clapham Junction - During the morning peak, customers are advised that there is a queuing system in place; access to platforms 1 and 2 for London Overground services is via the footbridge and access to platforms 3 to 6 is via the subway.



Customers are strongly advised to check their journey before travelling by visiting tfl.gov.uk



The DLR, London Overground and other rail services will operate normally but will be busier than usual.


Last Updated :03/08/2015 20:45
0 Catering Updates
There are currently no Catering Updates reported.
0 Train Formation Updates
There are currently no Train Formation Updates reported.
0 Train Cancellations
There are currently no Train Cancellations reported.
1 Other Train Service Updates
Until at least 12 December the 07:21 and 09:22 Raynes Park - London Waterloo services will not call at Clapham Junction or Vauxhall.

Raynes Park   07:21   09:22   
Wimbledon    07:25   09:26   
Earlsfield    07:29   09:30   
Clapham Junction Not Stopping   07:33   09:34   
Vauxhall Not Stopping   07:38   09:39   
Waterloo    07:44   09:45   

We operate one of the busiest networks in Europe, with more than half a million passengers every day and we appreciate that means many passengers are travelling on trains which can be overcrowded, particularly at peak times. Therefore, we are always investigating how we can improve our train service for you. As part of this we have been reviewing our morning peak train services at key London stations.

We have been conducting a trial since February to help us find out whether these changes to two of our services will improve the punctuality and reliability of our services and reduce overcrowding at busy stations. We have reviewed all of the feedback received and need to gather some further data so will be continuing with these changes until the end of our summer timetable with a further review at that point.

Since December 2014 the Thameslink Programme has changed the usual services to and from London Bridge, one of the country?s busiest stations. As a result, many passengers have changed their usual journeys and South West Trains, like other train operators in the region, has seen a further increase in passengers, leading to some of our inner London stations reporting even larger than usual crowds. This is uncomfortable and frustrating for passengers and also increases congestion at stations, leading to delays.

We want to provide the fullest possible train service to you, but we also want to make sure that we are reliable and on time. This trial is part of our ongoing work to improve our train service to you.
Last Updated :08/07/2015 17:16
3 London Underground Updates
London Underground Updates in for
Finchley Central Station Information
Finchley Central: No Step Free Access - Step free access is not available to the southbound platform due to planned maintainence. Call our Travel Information Centre on 0343 222 1234 if you need help planning your journey.
This Information will apply from 03/08/2015 05:02 to 05/08/2015 01:29.
This will affect journeys
from 03/08/2015 05:02 to 05/08/2015 01:29.
Affected Stations:
Finchley Central.
Last Updated: 00:01:00 04/08/2015
London Bridge Station Information
London Bridge: No Step Free Access - Step free access is not available to the Jubilee line due to planned upgrade work. Call our Travel Information Centre on 0343 222 1234 if you need help planning your journey.
This Information will apply from 03/08/2015 05:39 to 05/08/2015 01:29.
This will affect journeys
from 03/08/2015 05:39 to 05/08/2015 01:29.
Affected Stations:
London Bridge.
Last Updated: 00:01:00 04/08/2015
Southwark Station Information
Southwark: No Step Free Access - Step free access is not available while we fix a faulty lift. Call our Travel Information Centre on 0343 222 1234 if you need help planning your journey.
This Information will apply from 28/07/2015 04:59 to 29/08/2015 01:29.
This will affect journeys
from 28/07/2015 04:59 to 29/08/2015 01:29.
Affected Stations:
Southwark.
Last Updated: 11:04:00 28/07/2015
Underground updates supplied by TFL Travel Information. Click here for the TfL Journey Planner.
11 Station Updates
London Waterloo - the peak hour subway connecting the platforms will be closed; you should make your way to the concourse and follow signs and staff instructions for connections on local buses and tube services.
Clapham Junction - During the morning peak, customers are advised that there is a queuing system in place; access to platforms 1 and 2 for London Overground services is via the footbridge and access to platforms 3 to 6 is via the subway.
Last Updated :03/08/2015 20:50

The Basingstoke Station Platform 4 Canopy repair program will commence on the 18 July 2015 and finish on the 2 October 2015.

The works will be carried out overnight, however due to the nature of the works there will be reduced space for customers to use on platform 4. Measures have been put in place to accommodate the works in terms of safety and security. Additional cycle spaces have been requested, to compensate for the spaces on platform 4 that will be unusable during the works.

We thank you for your patience during this essential station improvement.

Please speak to a member of staff for more information.

Last Updated :29/07/2015 12:08
From 16 March for approximately 9 months, work will be taking place to renew the passenger lifts at Basingstoke station. During this time, the lifts will be out of use. While this work continues, staff (in pink tops) will be on hand to assist customers who need help on the stairs. We have also revised the opening times of the platform 4 barriers to ease access.

This work is an essential requirement for the station. Every effort will be made to keep disruption to a minimum and we thank you for your patience during this time.

Lift renewal Dates

From 8 July for approximately 3 months, we will be replacing the lift on Platforms 2 and 3, During this work, access will be via the stairs only.

Work to replace the lifts on Platforms 4 and 5, and Platform 1 has now been completed.

What if I need help when using stairs?

During these works we will have extra staff on duty (wearing pink tops) who are available to assist you with using the stairs. Please ask if you need assistance.

What if I am unable to use stairs?

If you are unable to use stairs, please speak to our staff at the station who will able to help with making alternative arrangements. If you are travelling to Basingstoke, please speak to station or onboard staff at your earliest opportunity, who can alert the Basingstoke station team in advance.

To book assistance before travelling, you can contact our Assisted Travel team on 0800 52 82 100, or via our online form.

Any Questions?

If you have any questions, our staff at Basingstoke will be happy to assist you, or alternatively you can contact our Customer Relations team for more advice.

More Information:

Station Information page (National Rail Enquiries)
Station Map (PDF)

Last Updated :06/07/2015 16:33
From Saturday 6 June until September, the car park at Botley station will be closed to allow essential station renewal work to take place.
-
The renewal work will include new lighting at the station, a complete re-wiring of the station and re-surfacing of the platforms. 
-
To allow for the work site to be set-up the car park will need to remain closed for the duration of the work scheme and until the work is completed in September 2015. Customer access to the platforms and trains will not be affected while this work takes place.
-
Alternative stations with car parks are Hedge End and Eastleigh.
-
We are sorry for the inconvenience this work will cause and would like to thank you in advance for your patience. 
Last Updated :27/05/2015 19:19
On Friday 22 May, work will start on the refurbishment of the depot roof at Effingham Junction Station. The scheme is expected to be completed by March 2016.

The depot needs to remain operational while the roof is being refurbished. We expect to lose 26 car park spaces to a compound which will be used by the contractors doing the work.

There will be an increase in the number of vehicles entering the station. Please allow extra time if driving to or parking at
the station. Car parking will remain on a first come,first served basis.

We are sorry for any inconvenience caused while we carry out these essential repairs to the depot and thank you in
advance for your patience.

Last Updated :22/05/2015 11:24
The first priority of the South West Trains-Network Rail Alliance is always to keep our passengers and staff safe. Therefore, there are times when we will take temporary steps to change how passengers move through stations to reduce crowds at important places, such as platforms. This is decided and carried out in close partnership with Transport for London (who operate the London Underground and stations) and British Transport Police. This information aims to explain the reasons behind the steps we take to keep everyone safe. 

Waterloo

London Waterloo is the UK's busiest train station with thousands of passengers passing through every day and more than 97 million a year. In recent months, we have seen a significant increase in passengers using the Jubilee line at Waterloo. On some mornings in 2015, we have seen a 50% increase compared to before Christmas. This may be due in part to changes to trains between Waterloo East and London Bridge, as part of the Thameslink Programme. It may also be related to the continuing growth in passenger numbers across the railway. 

As a result, during peak times the Jubilee line platforms can become overcrowded, and entrances leading to them can also become congested. When this happens, the station team at Waterloo may take steps to reduce crowding underground. It is safer for crowds to build temporarily on our large and open main concourse than downstairs in the enclosed underground foyer.

What are these steps? 
  
If the Jubilee line platforms start to become too overcrowded, or the entrance to the Jubilee line is becoming congested the escalators which lead down to the Jubilee line will be switched off. If overcrowding continues to build, the gates allowing access to the down escalators may also be closed, until the crowding downstairs has cleared. 
  
How does this help? 
  
The aim is to slow the rate of people arriving on the underground platforms and stop large crowds gathering.  
 
What about people heading for Waterloo Road?

The crowding issues which occur at this exit are not solely related to the Jubilee line. During busy periods, the pavement outside the station can become crowded as people congregate and wait to cross Waterloo Road, or queue to catch local buses. To avoid people being jostled into the road during busy periods the station team also monitor the pavement area, and will implement crowd control measures if necessary.

What other measures have been put in place? 
  
We have ensured we have extra staff on duty during the busiest times of the day to monitor crowding and help passengers. We have also added information in the station, particularly at exits to explain the reasons for the temporary steps being taken. We have also started to use Exit 7, which is in front of platforms 7 and 8 as an additional route to the Jubilee Line. We may also close the peak hour subway entrances to the Waterloo & City line if its platforms and entrances become congested. 
  
Changes to the plan
  
The crowd control plan at Waterloo has been tried and tested over a number of years to deal with large numbers of passengers, particularly during major sporting events or unplanned disruption. However, we will continue to monitor its effectiveness and suitability, and welcome feedback or suggestions for improvements. 
  
Any feedback should be directed to Customer Relations:

Phone: 0345 6000 650
Post: Customer Relations, South West Trains, Overline House, Southampton, SO15 1GW
  
Further information 

Last Updated :12/03/2015 20:39
Currently there is no lift service between street level and the ticket hall at Vauxhall London Underground station. The lift is being replaced and will enter service later this year. 
This does not affect lift access to South West Trains services from Vauxhall station.
Last Updated :27/02/2015 10:28
We are currently undertaking improvement work at Whitton Station. The ticket office will be closed as a result of the work taking place and will re-open in time for the 2015 Rugby World Cup. South West Trains employees will be available to assist you and will be working similar hours to the ticket office for the duration of this work. 


Last Updated :27/02/2015 10:24
At Putney station.
The lifts will be out of order between Platform 1 and Station Overbridge from 31/07/2015 17:11 until further notice.
Last Updated :31/07/2015 17:11
At Staines station.
The lifts will be out of order between Platform 1 and Platform 2 from 30/07/2015 18:53 until further notice.
Last Updated :30/07/2015 18:54
At Worcester Park station.
The lifts will be out of order from 01/08/2015 21:19 until further notice.
Last Updated :01/08/2015 21:20
Departures
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Arrivals
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Additionally specify a "From" station to see real time arrival information for only the services that call at that station prior to your "To" station.
 

Last Updated On: 02:18:14 04-08-2015