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Live train information

17 General Update

There are several events taking place in the South West Trains area and you may see an increased amount of passengers travelling on your route as a result.


May 2016

Thursday 26: PGA Championship Golf (Virginia Water)

Friday 27: PGA Championship Golf (Virginia Water)

Friday 27: Salisbury International Arts Festival (Salisbury)

Friday 27: Busted @ The O2 (London)

Saturday 28: PGA Championship Golf (Virginia Water)

Saturday 28: Salisbury International Arts Festival (Salisbury)

Saturday 28: Busted @ The O2 (London)

Saturday 28: Race for Life at Clapham Common (Clapham Junction)

Saturday 28: Aviva Premiership Final Rugby (Twickenham) 

Saturday 28: Foodies Festival at Syon Park (Syon Lane)

Saturday 28: Mutiny Festival (Cosham)

Sunday 29: PGA Championship Golf (Virginia Water)

Sunday 29: Salisbury International Arts Festival (Salisbury)

Sunday 29: EnglandWales (Twickenham)

Sunday 29: Foodies Festival at Syon Park (Syon Lane)

Sunday 29: Mutiny Festival (Cosham)


Sunday 29: Radio One's Big Weekend (Exeter)

Monday 30: Salisbury International Arts Festival (Salisbury)

Monday 30: London BUPA 10,000km Charity Run (London)

Monday 30: Foodies Festival at Syon Park (Syon Lane)

Monday 30: Surrey County Agricultural Show (Guildford)

Monday 30: Racing at Windsor (Windsor)

Tuesday 31: Salisbury International Arts Festival (Salisbury)


June 2016

Thursday 2: Hampshire v Kent T20 Cricket (Hedge End)
Friday 3 - 5: Bournemouth Wheels Festival (Bournemouth)
Saturday 4: Derby Day at Epsom Racecourse (Epsom)
Wednesday 8 - 23: Hampton Court Festival (Hampton Court)
Thursday 9 - 12: Isle of Wight Festival (Island Line)
Friday 10 - 12: Home Farm Festival (Yeovil)
Friday 10: Rod Stewart at Ageas Bowl (Hedge End)
Saturday 11: Queen's 90th Birthday Trooping the Colour (London)
Tuesday 14 - 18: Royal Ascot (Ascot)
Tuesday 14: Surrey v Sussex T20 Cricket (Guildford)
Thursday 23: Barry Manilow at O2 (London)
Saturday 25: Hampshire v Gloucestershire T20 Cricket (Hedge End)
Saturday 25 - 26: London Pride Festival (London)
Saturday 25 - 26: TankFest at the Tank Museum (Wool)
Monday 27: Start of Wimbledon Tennis Championships (Wimbledon)


Please check your journey before you travel at journeycheck.southwesttrains.co.uk

Thank you,

South West Trains

Last Updated :29/05/2016 10:29
Whenever we have engineering work take place on the Portsmouth line between Petersfield and Liss, our first train through this section of track, the 04:30 Portsmouth Harbour train to London Waterloo needs to run at a slower speed than normal through the level crossings in this area.

This is due to the level crossing barriers being in manual mode during overnight engineering work and then once the work has finished we carry out checks to be certain that all parts of the level crossing system have re-synchronised when placed back into automatic mode. A part of this check is running the first train through this section of track at a reduced speed.
As a result the 04:30 Portsmouth to Waterloo service had previously been delayed by 10 minutes during its journey though the Petersfield area each day whilst the train driver contacted the signaller at each level crossing in order to proceed forward at reduced speed.

We have recently amended our working practice in order to reduce this delay to less than 5 minutes. The new method of working will allow the train driver to contact the signaller just once at the first crossing but be able to proceed through all level crossings (stopping at each one for a brief safety check and not having to make a phone call to signaller) between Petersfield and Liss before continuing the journey towards London Waterloo at normal speed. This new method will be used from Monday 1st February.

We do not have an ETA as yet on when this first train will stop being affected by this problem, as soon as we do, we will let you know. 

Thank you for bearing with us during this time and we are sorry for the delays being experienced during this journey.

How often will my train be affected by this delay?

Our planners have provided us with a schedule where Engineering work is taking place in the affected section. This will mean that the first train will need to run slower than normal in the affected sections on the following dates: 

Monday 13 June
Monday 20 June
Monday 4 July


We will inform you of other dates in advance of the train being affected. Please check our website and twitter for the updates. 
Last Updated :24/05/2016 17:27
The main station car park at Farnham is now closed  in order to build a new single-storey decked car park that will deliver an additional 170 parking spaces. 
The new car park will include:

 - more security with an increased number of CCTV cameras
 - a new help point
 - new lighting

Alternative car parking is available within 10 minutes walking distance of Farnham station.

 - Riverside 2 car park - £4.00 per day, charges apply Monday-Saturday from 8am-7pm
 - Riverside 3 car park - £4.00 per day, charges apply Monday -Saturday from 8am-7pm
 - St James car park - £4.00 per day, charges apply Monday-Saturday from 8am-7pm
 - Wagon Yard car park - £6.90 per day, charges apply Monday-Saturday from 8am-7pm

Customers with car park season tickets will also be able to use Aldershot station car park if spaces are available.

For more information about the project please see here (mobile version)

We are sorry for any inconvenience caused during the construction process and thank you for your patience during this time.

Last Updated :24/05/2016 17:14
At present, mobile phone apps and other online services such as National Rail Enquiries are not being updated with realtime alterations to platform numbers. At some stations apps show the platform number services are planned to go from, while at other stations platform numbers may not be shown at all.

How does this affect me?

When travelling, you should double check the platform number your train will go from using the traditional Customer Information Screens located around our stations. These are maintained with the latest platform information using an automated link to the signalling system, and will always reflect the most current information available.

During times when trains are disrupted this is especially important, as services can change platforms at short notice as we either work around problems such as a broken down train, or use alternative carriages to form a service.

Does this affect other train information such as the stops a train will make?

No. Information about where a train will call at is currently being supplied by a separate system which is unaffected by this issue.

Are all Train Companies affected?

This issue only affects platform numbers at stations which are run by South West Trains and Southern Railway.

Why has this happened?

Updates to platform numbers on mobile phone apps and other services are normally provided by the same system which updates our Customer Information Screens around stations. Whenever a train has a platform altered, this will be shown on station screens, and also fed via a link to the online National Rail Enquiries system (known as Darwin) which powers the majority of mobile phone apps and online journey planners used in the UK.

As part of a program to better connect our station information system to the National Rail Enquiries system we have had to temporarily disconnect this link to allow software updates and testing to take place.

When will this link be restored?

We expect the link to be restored by June, once testing and upgrades have been completed.

Further Information
Last Updated :06/05/2016 02:28
From 28 March to July 2016 we will be building a single-storey decked car park
providing over 200 additional parking spaces.

The new car park will:

- be more secure with an increased number of CCTV cameras
- have a new Help Point
- have segregated walkways
- have new lighting

To progress with the construction of the new car park, the main car park will be closed during the building works.
The smaller car park will be dedicated to existing car park season ticket holders and will remain open.

Due to major developments in town, local car parks will be stretched to capacity. It is recommended that rail users look for alternative arrangements to get to and from the station where possible, using local bus services, walking, cycling or getting lifts.
Our website includes useful hints on alternative travel.

You are able to travel from Bracknell with your current rail season ticket but please note that there is limited space in the car park and we don't recommended you to drive there.

For more information about the project and alternative local parking please see here.            

We recognise the inconvenience this may cause and thank you for your patience and understanding whilst the new car park is being built.  
Last Updated :27/04/2016 16:43
From 23 May 2016 we will be building a single-storey decked car park providing over 300 additional parking spaces, with the works being completed by the end of the year. 

The new car park will feature/include:

- more security with an increased number of CCTV cameras
- a new Help Point
- segregated walkways
- new lighting 

The construction works will be phased and during the works up to 300 parking spaces at the North Yard car park will be unavailable.  Just over half of the car park will remain in use. 
The Bunnian Place cark park is not affected by the works and will be dedicated exclusively to car park season ticket holders.   
Premium season ticket spaces will remain accessible during the work at all times. 

Alternative parking arrangements

We have worked closely with Basingstoke & Deane Borough Council on alternative parking arrangements. 
Due to high congestion in the town car parks, it's recommended that customers use the free park and ride Leisure Park parking. It's only a few minutes away by car and there is a frequent shuttle bus service to/from there costing £2.30 return .
Details are available at www.basingstoke.gov.uk/centreshuttle

We are busy building at new car park at Andover station adding over 200 additional spaces, this will be complete before the development at Basingstoke begins.

More information about the project and alternative parking at:

southwesttrains.co.uk/carparks                0345 6000 650

We recognise the inconvenience the new car park works may cause and thank you for your patience while the new car park is being built. 
Last Updated :27/04/2016 15:18
We're investing £3.8 million into new cycle facilities in 2016. By Autumn 2016 we'll have around 1,400 spaces across 36 stations on the South West Trains network.

The new facilities include:
- Cycle hubs at 8 stations: Woking, Walton-on-Thames, Brookwood, Ewell West, Fareham, Haslemere, Teddington and Winchester
- Cycle hoops with shelters at 22 stations
- Cycle hoops at 6 stations

The hubs will be based on our first completed cycle hub at Woking station and will feature two tiered cycle spaces, a repair stand and pump and enhanced CCTV for better security.

On Saturday 23 and Sunday 24 April the forecourt at Walton-on-Thames station will be closed to allow for this work to take place.

Once the project is completed there will be a total of 140 spaces at Walton-on-Thames station as well as an additional 100 cycle spaces at Haslemere station and an additional 100 cycle spaces at Brookwood station.

Please see station posters and leaflets for further information.
Last Updated :22/04/2016 19:13
The car park at Redbridge Station will be closed until the end of July 2016 due to power upgrade works taking place in the area. We are sorry for any inconvenience this causes you.
Last Updated :22/04/2016 10:03

The  car park at Brookwood station will be closed from Monday 25 April 2016 until August 2016, whilst work is carried out to build a new decked car park, which will deliver an additional 100 parking spaces. Premium parking spaces and Blue Badge holder spaces will remain available during the work.

The  new car park will include:


-          more security with an increased number of CCTV cameras

-          a new help point

-          new lighting

 

The  nearest alternative car parking is available within 10 minutes walking distance of Woking station.



-          Victoria Way car park - £10.00 per day, charges apply at all times

-          Shoppers car park - £10.00 per day, charges apply at all times

-          Oriental Road car park - £10.00 per day, charges apply at all times



Customers with car park season tickets will also be able to use Woking station car park if spaces are available.


For  more information about the project please see here www.southwesttrains.co.uk/carparks 


Last Updated :01/04/2016 18:30
From February to early June there will be fewer car parking spaces available at Farnborough railway station. This is to allow essential drainage work to take place.

On weekdays spaces may be limited and daily car park customers are advised to use Union Street car park if there are no spaces available at the station.

We're sorry for the inconvenience and thank you for your patience while this essential work takes place.

For more information on this work please see here (mobile friendly version).

Thank you.
Last Updated :11/02/2016 22:02
For further information regarding RingGo Parking facilities: 


Parking Location, Times & Tariffs:
For information regarding parking tariffs and times at your station please click here

SMS Reminder / Summary SMS Settings: 
If you wish to receive or deactivate SMS notifications please click here

RingGo Contact information:
If wish to pay for Parking, have a query or if you would like to raise an issue please find RingGo contact info here
Last Updated :04/02/2016 12:54
Dear Customer,

We offer a free email alert service to keep you updated about changes to your planned South West Trains journey or route, including planned engineering improvement work and events. Sign up for these alerts here http://po.st/emailAlerts and know what happening on our network before you reach the station. 

Signing up: 

The default setup of the e-mail alert service provides a single e-mail at the time you request. If disruption occurs between your selected e-mail time and the departure of the train, you may not receive information about the new incident unless you have selected the option to receive updates to your initial alert. This is labelled as 'then Update me by' in the setup window.
It is a simple 90 second process to make a one time change to your alert settings, ensuring you get the most from the alert service.

Step by Step - Changing your Alert settings
1. Login to the service at http://ow.ly/Cogy8 you will need the e-mail address that receives the alerts and your password for this.
2. Now you're logged in you should see your alerts, look for the text stating 'then Update me by' and using the dropdown box select 'Email'.
3. Click update at the bottom of the alert setup screen to save your preferences.
4. You're done!
Now if an incident occurs after your initial alert e-mail you will receive updates advising you how your journey may be affected.
We are continually looking to improve the service we offer you and would like to thank you for your subscription.

South West Trains-Network Rail Alliance
Last Updated :03/02/2016 00:56
We work hard to run a punctual train service and occasionally, we may experience some delays.
If your journey with us has been delayed by over an hour, you may be able to claim compensation.
Please go to http://po.st/SWTCompensation for more information. 
Last Updated :10/01/2016 13:39
The first priority of the South West Trains-Network Rail Alliance is always to keep our passengers and staff safe. Therefore, there are times when we will take temporary steps to change how passengers move through stations to reduce crowds at important places, such as platforms. This is decided and carried out in close partnership with Transport for London (who operate the London Underground and stations) and British Transport Police. This information aims to explain the reasons behind the steps we take to keep everyone safe. 

Waterloo

London Waterloo is the UK's busiest train station with thousands of passengers passing through every day and more than 97 million a year. In recent months, we have seen a significant increase in passengers using the Jubilee line at Waterloo. On some mornings in 2015, we have seen a 50% increase compared to before Christmas. This may be due in part to changes to trains between Waterloo East and London Bridge, as part of the Thameslink Programme. It may also be related to the continuing growth in passenger numbers across the railway. 

As a result, during peak times the Jubilee line platforms can become overcrowded, and entrances leading to them can also become congested. When this happens, the station team at Waterloo may take steps to reduce crowding underground. It is safer for crowds to build temporarily on our large and open main concourse than downstairs in the enclosed underground foyer.

What are these steps? 
  
If the Jubilee line platforms start to become too overcrowded, or the entrance to the Jubilee line is becoming congested the escalators which lead down to the Jubilee line will be switched off. If overcrowding continues to build, the gates allowing access to the down escalators may also be closed, until the crowding downstairs has cleared. 
  
How does this help? 
  
The aim is to slow the rate of people arriving on the underground platforms and stop large crowds gathering.  
 
What about people heading for Waterloo Road?

The crowding issues which occur at this exit are not solely related to the Jubilee line. During busy periods, the pavement outside the station can become crowded as people congregate and wait to cross Waterloo Road, or queue to catch local buses. To avoid people being jostled into the road during busy periods the station team also monitor the pavement area, and will implement crowd control measures if necessary.

What other measures have been put in place? 
  
We have ensured we have extra staff on duty during the busiest times of the day to monitor crowding and help passengers. We have also added information in the station, particularly at exits to explain the reasons for the temporary steps being taken. We have also started to use Exit 7, which is in front of platforms 7 and 8 as an additional route to the Jubilee Line. We may also close the peak hour subway entrances to the Waterloo & City line if its platforms and entrances become congested. 
  
Changes to the plan
  
The crowd control plan at Waterloo has been tried and tested over a number of years to deal with large numbers of passengers, particularly during major sporting events or unplanned disruption. However, we will continue to monitor its effectiveness and suitability, and welcome feedback or suggestions for improvements. 
  
Any feedback should be directed to Customer Relations:

Phone: 0345 6000 650
Post: Customer Relations, South West Trains, Overline House, Southampton, SO15 1GW
  
Further information 

Last Updated :10/01/2016 13:38
Godalming station to benefit from step-free access thanks to £3.1m investment

Funded by the government's Access for All programme the £3.1m investment plans for the station will include:

- Construction of a new fully enclosed footbridge
- Construction of two 16-person fully accessible lifts to enable step free access between platforms
- Relocation and replacement of the existing cycle shelters with additional capacity
- Canopy extensions to provide a weather protected route between the new footbridge structure and existing canopies

Station development work will start at Godalming Station from 01st October 2015 until June 2016 to provide a new footbridge, new customer lifts and raising the platform heights. Around 40 car parking spaces will be lost whilst these improvement works take place. 

Alternative Parking:

There are council car parks nearby but South West Trains season tickets are not valid in these car parks. Customers parking in these car parks must pay separately for their parking tickets:

- Mill Lane Council Car Park, GU7 1HF, All day rate 10.80

- Crown Court Council Car Park, The Burys Closest to High St and Phillips Memorial Park, GU7 1HR - All day rate: 9.40 Pounds.

For other car parks in the area please click here


Further information regarding station works is available here.

Thank you.

South West Trains 
Last Updated :07/01/2016 09:43
Passengers are advised, from the 1st September 2015 there will be no vehicle access or parking at Portsmouth Harbour Station as most of the interchange will be closing for cars, taxis and buses. This is due to essential improvement works taking place. 

Any taxis, bus replacement and temporary transport will operate outside Gunwarf Quays entrance, passengers are advised that 5-10 minutes walking time will need to be considered. 

Passengers who require step-free access are advised to travel to Portsmouth & Southsea station instead of Portsmouth Harbour as access to the station is easier at Portsmouth & Southsea.

For further information regarding these essential improvements works at Portsmouth Harbour Station and how this will impact you please read the attached New Letter.
Last Updated :07/01/2016 09:43
We have recently identified a fault with our on-board information systems that means our trains are not displaying the correct time on their interior information displays.
-
The clocks on all of our trains are linked to the GPS system used to identify when they are arriving at a station. A fault has recently developed which means that the GPS receivers on board are unable to process the data received to calculate the current time and date.
-
Technicians have been able to develop a fix for the fault which was applied to our Desiro trains over the last weekend. We are now working to update the clocks on the remaining fleets of trains that have been affected. We are sorry for any inconvenience this fault causes to your journey today.






Last Updated :20/04/2016 08:57
0 Line Updates
There are currently no Line Updates reported.
2 Catering Updates
Catering is not available throughout.
This is due to a member of catering staff being unavailable.
Last Updated :29/05/2016 13:25
Scheduled Expected Destination
17:32 17:32 Portsmouth Harbour
17:37 17:37 Portsmouth & Southsea
17:41 17:41 Fratton
17:50 17:50 Havant
18:04 18:04 Petersfield
18:17 18:17 Haslemere
18:35 18:35 Guildford
18:45 18:45 Woking
19:05 19:05 Clapham Junction
19:14 19:14 London Waterloo

Catering is not available throughout.
This is due to a member of catering staff being unavailable.
Last Updated :29/05/2016 13:25
Scheduled Expected Destination
19:30 19:30 London Waterloo
19:39 19:39 Clapham Junction
20:02 20:02 Woking
20:12 20:12 Guildford
20:27 20:27 Haslemere
20:38 20:38 Petersfield
20:51 20:51 Havant
21:01 21:01 Fratton
21:05 21:05 Portsmouth & Southsea
21:09 21:09 Portsmouth Harbour

2 Train Formation Updates
Will be formed of 5 coaches instead of 9.
This is due to more trains than usual needing repairs at the same time.
Last Updated :29/05/2016 17:06
Scheduled Expected Destination
17:05 17:05 London Waterloo
17:12 17:12 Clapham Junction
17:37 17:37 Woking
17:57 17:57 Basingstoke
18:14 18:14 Winchester
18:23 18:23 Eastleigh
18:27 18:27 Southampton Airport Parkwy
18:36 18:36 Southampton Central
18:41 18:41 Totton
18:46 18:46 Ashurst New Forest
18:50 18:50 Beaulieu Road
18:57 18:57 Brockenhurst
19:02 19:02 Sway
19:07 19:07 New Milton
19:11 19:11 Hinton Admiral
19:16 19:16 Christchurch
19:19 19:19 Pokesdown
19:25 19:25 Bournemouth
19:34 19:34 Poole

Will be formed of 5 coaches instead of 9.
This is due to more trains than usual needing repairs at the same time.
Last Updated :29/05/2016 17:06
Scheduled Expected Destination
19:55 19:55 Poole
20:06 20:06 Bournemouth
20:10 20:10 Pokesdown
20:14 20:14 Christchurch
20:19 20:19 Hinton Admiral
20:23 20:23 New Milton
20:28 20:28 Sway
20:34 20:34 Brockenhurst
20:39 20:39 Beaulieu Road
20:43 20:43 Ashurst New Forest
20:48 20:48 Totton
20:55 20:55 Southampton Central
21:03 21:03 Southampton Airport Parkwy
21:08 21:08 Eastleigh
21:17 21:17 Winchester
21:35 21:35 Basingstoke
21:55 21:55 Woking
22:15 22:15 Clapham Junction
22:24 22:24 London Waterloo

0 Train Cancellations
There are currently no Train Cancellations reported.
4 Other Train Service Updates
Whenever we have engineering work take place on the Portsmouth line between Petersfield and Liss, our first train through this section of track, the 04:30 Portsmouth Harbour train to London Waterloo needs to run at a slower speed than normal through the level crossings in this area.

This is due to the level crossing barriers being in manual mode during overnight engineering work and then once the work has finished we carry out checks to be certain that all parts of the level crossing system have re-synchronised when placed back into automatic mode. A part of this check is running the first train through this section of track at a reduced speed.
As a result the 04:30 Portsmouth to Waterloo service had previously been delayed by 10 minutes during its journey though the Petersfield area each day whilst the train driver contacted the signaller at each level crossing in order to proceed forward at reduced speed.

We have recently amended our working practice in order to reduce this delay to less than 5 minutes. The new method of working will allow the train driver to contact the signaller just once at the first crossing but be able to proceed through all level crossings (stopping at each one for a brief safety check and not having to make a phone call to signaller) between Petersfield and Liss before continuing the journey towards London Waterloo at normal speed. This new method will be used from Monday 1st February.

We do not have an ETA as yet on when this first train will stop being affected by this problem, as soon as we do, we will let you know. 

Thank you for bearing with us during this time and we are sorry for the delays being experienced during this journey.

How often will my train be affected by this delay?

Our planners have provided us with a schedule where Engineering work is taking place in the affected section. This will mean that the first train will need to run slower than normal in the affected sections on the following dates: 

Monday 13 June
Monday 20 June
Monday 4 July


We will inform you of other dates in advance of the train being affected. Please check our website and twitter for the updates. 
Last Updated :24/05/2016 17:27
This train has been delayed from London Waterloo and is now 8 minutes late.
This is due to waiting for a member of traincrew.
Last Updated :29/05/2016 17:18
Scheduled Expected Destination
17:10 17:18 London Waterloo
17:14 17:22 Vauxhall
17:19 17:27 Clapham Junction
17:22 17:30 Earlsfield
17:26 17:34 Wimbledon
17:35 17:43 Surbiton
17:39 17:47 Esher
17:42 17:50 Hersham
17:45 17:53 Walton-On-Thames
17:49 17:57 Weybridge
17:51 17:59 Byfleet & New Haw
17:54 18:02 West Byfleet
18:05 18:13 Woking
18:14 18:22 Guildford

This train will be terminated at Salisbury.
Replacement road transport will be provided between Salisbury and Exeter St Davids.
This is due to a member of traincrew being unavailable.
Last Updated :29/05/2016 18:01
Scheduled Expected Destination
21:15 21:15 London Waterloo
21:22 21:22 Clapham Junction
21:46 21:46 Woking
22:07 22:07 Basingstoke
22:26 22:26 Andover
22:33 22:33 Grateley
22:51 22:51 Salisbury
23:11 23:11 Tisbury
23:22 23:22 Gillingham Dorset
23:30 23:30 Templecombe
23:37 23:37 Sherborne
23:44 23:44 Yeovil Junction
23:54 23:54 Crewkerne
00:08 00:08 Axminster
00:20 00:20 Honiton
00:25 00:25 Feniton
00:30 00:30 Whimple
00:35 00:35 Cranbrook
00:39 00:39 Pinhoe
00:46 00:46 Exeter St Davids

This train will be started from Salisbury.
This train will no longer call at Exeter St Davids, Exeter Central, Pinhoe, Cranbrook, Whimple, Feniton, Honiton, Axminster, Crewkerne, Yeovil Junction, Sherborne, Templecombe, Gillingham Dorset and Tisbury.
This is due to a member of traincrew being unavailable.
Last Updated :29/05/2016 18:02
Scheduled Expected Destination
05:10 Not Stopping Exeter St Davids
05:14 Not Stopping Exeter Central
05:19 Not Stopping Pinhoe
05:23 Not Stopping Cranbrook
05:28 Not Stopping Whimple
05:34 Not Stopping Feniton
05:41 Not Stopping Honiton
05:52 Not Stopping Axminster
06:05 Not Stopping Crewkerne
06:20 Not Stopping Yeovil Junction
06:26 Not Stopping Sherborne
06:34 Not Stopping Templecombe
06:42 Not Stopping Gillingham Dorset
06:52 Not Stopping Tisbury
07:21 07:21 Salisbury
07:38 07:38 Andover
07:57 07:57 Basingstoke
08:18 08:18 Woking
08:38 08:38 Clapham Junction
08:49 08:49 London Waterloo

5 London Underground Updates
London Underground Updates in for
 
Holland Park Station Closed
Holland Park: Closed - Closed until mid August due to lift replacement work. Tickets will be accepted on local buses.
This Information will apply from 28/05/2016 06:02 to 30/05/2016 01:29.
This will affect journeys
from 28/05/2016 06:02 to 30/05/2016 01:29.
Affected Stations:
Holland Park.
Last Updated: 00:01:00 29/05/2016
 
Holland Park Station Closed
Holland Park: Closed - Closed until mid August due to lift replacement work. Tickets will be accepted on local buses.
This Information will apply from 29/05/2016 06:04 to 30/05/2016 01:29.
This will affect journeys
from 29/05/2016 06:04 to 30/05/2016 01:29.
Affected Stations:
Holland Park.
Last Updated: 06:05:00 29/05/2016
 
Paddington Station Closed
Paddington: Part Closed - The Bakerloo line is not serving this station while we replace the escalators.
This Information will apply from 28/05/2016 06:03 to 30/05/2016 01:29.
This will affect journeys
from 28/05/2016 06:03 to 30/05/2016 01:29.
Affected Stations:
Paddington.
Last Updated: 00:01:00 29/05/2016
 
Paddington Station Closed
Paddington: Part Closed - The Bakerloo line is not serving this station while we replace the escalators.
This Information will apply from 29/05/2016 06:04 to 30/05/2016 01:29.
This will affect journeys
from 29/05/2016 06:04 to 30/05/2016 01:29.
Affected Stations:
Paddington.
Last Updated: 06:05:00 29/05/2016
Green Park Station Information
Green Park: No Step Free Access - Step free access is not available to the Piccadilly line platforms while we fix a faulty lift. Call our Travel Information Centre on 0343 222 1234 for help planning your journey.
This Information will apply from 29/05/2016 06:04 to 30/05/2016 01:29.
This will affect journeys
from 29/05/2016 06:04 to 30/05/2016 01:29.
Affected Stations:
Green Park.
Last Updated: 06:05:00 29/05/2016
Underground updates supplied by TFL Travel Information. Click here for the TfL Journey Planner.
11 Station Updates
From mid-August to December 2016 we will be building a single-storey decked car park
providing over 170 additional parking spaces.

To progress with the construction of the new car park, the main car park will be closed during building works. We have considered trying to do the development in phases, but due to safety reasons and extended timeline it is not practical.

Car park season ticket arrangements:
The small car park (south of the station) will remain open and will be dedicated to season ticket holders only, before 10:00, Monday to Friday. There is enough space to accommodate all current car park season ticket holders.

Alternative parking arrangements
If you would like to have a parking space guaranteed, there are parking permits available at the following car parks:
? 70 six month temporary permits in Civic Centre Road East Car Park: £240 per permit 
? 20 six month temporary permits in Civic Centre Road North Car Park: £240 per permit 
? 10 six month temporary permits in Prince George Street Car Park: £325 per permit
You can apply for these directly with the Havant Borough Council and the application form can be downloaded from the website here.
There are also daily parking tickets available at Meridian Shopping Centre which is only 5 minutes away from the station. Please see here for details.

Season ticket refunds:
If you hold a car park season ticket which overlaps with the time of works and are not happy with the above arrangement, you can apply for a refund by taking your ticket to Havant ticket office or contact our Customer Service Centre on 0345 6000 650.

Customer drop-in session
Come and meet the project team on Monday 6 June from 17.00 to 20.00 at the ticket Booking Hall to learn more about the decked car park development.

For more information about the project see http://www.southwesttrains.co.uk/carparks

We recognise the inconvenience this may cause and thank you for your patience and understanding whilst the new car park is being built.

South West Trains Station Property Team

Last Updated :26/05/2016 20:37
From the end of August until November 2016 we will be building a single-storey decked car park at Haslemere providing around 100 additional parking spaces.

To progress with the construction of the new car park, the main car park will be closed during building works. The smaller car park will be dedicated to existing car park season ticket holders and will remain open. This will operate on a first come first served basis.

Alternative travel arrangements:
All local car parks are already very busy. It?s recommended that rail users look for alternative arrangements to get to and from the station where possible, using local bus services, walking, cycling or getting lifts/sharing taxis.
We are currently exploring other options available, one of which is to introduce a shuttle minibus from and to the busiest areas.
In order to understand if this is something our customers would be willing to use, we would ask you to complete the feedback form here and hand it to Haslemere ticket office by 24 June.

The new decked car park at Farnham will be completed by the time we start the works at Haslemere. 
There will be over 170 additional parking spaces available there. Parking and rail season tickets from Haslemere will be accepted at Farnham.

Customer drop-in session:
Come and meet the project team on Tuesday 14 June 2016 from 17.00 ? 19.00 at the station booking hall to learn more about the development.

For more information about the project and to see latest updates visit southwesttrains.co.uk/carparks

We recognise the inconvenience this may cause and thank you for your patience and understanding whilst the new car park is being built.

South West Trains Station Property Team
Last Updated :26/05/2016 20:33
On Saturday 28 and Sunday 29 May Rugby is taking place at Twickenham stadium with a kick off time of 15:00 on both days. All trains through Twickenham on this day are likely to be extremely busy, especially between 10:00 and 14:00 and between 16:30 and 21:00. 

To allow us to operate the queuing system after the match, the station car park will be closed all day on Saturday 28 and Sunday 29 May. Customers for trains towards Richmond, Clapham Junction and London Waterloo should use the entrance through the station car park (Entrance A). Customers for trains towards Wimbledon via Kingston, Reading via Ascot and Windsor & Eton Riverside should use the main station entrance (Entrance B). 

If you have an oyster card make sure you touch out, oyster validators are located at the station entrance and in the car park. 
Last Updated :23/05/2016 11:17
The ticket vending machines are out of order at Addlestone station.
Last Updated :29/05/2016 11:17
The lifts will be out of order between Platform 1 and station footbridge from 08:12 on 23/05/2016 until further notice at Brentford station.
Last Updated :29/05/2016 10:22
The lifts will be out of order between platforms 11 and 12 and the overbridge from now until further notice at Clapham Junction station.
Last Updated :29/05/2016 07:11
There is no lighting at the station at Datchet station.
Additional Information:
An electrical supply problem at Datchet will mean we will have no lighting at the station this evening.
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Our response team have been advised and will be investigating the fault tomorrow Monday 30 May 2016.
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Please be careful when you join and alight from trains at this station.
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We are sorry for any inconvenience this may cause.
Last Updated :29/05/2016 17:38
The lifts will be out of order between platforms 1/2 and the booking hall from 13:05 on 27/05/2016 until further notice at Earlsfield station.
Last Updated :29/05/2016 10:22
At Esher station, the following issues have been reported:
The ticket office will be closed from now until the end of the day.
Ticket Vending Machines are working correctly.
Last Updated :29/05/2016 13:31
At Hersham station, the following issues have been reported:
The ticket office is closed.
There is no lighting on the platforms.
The ticket vending machines are out of order.
The customer information system is out of order.
Additional Information:
This station has suffered a power outage and as a result a number of our systems are not working as normal. If you require assistance please speak to a member of staff, or press a help point.
The platform lights have been reported as not working. Will Guards please remain in the station until passengers are clear of the platform edge. Thanks WICC
Last Updated :29/05/2016 10:42
The lifts will be out of order from now until further notice at West Byfleet station.
Last Updated :29/05/2016 17:00
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Last Updated On: 18:13:42 29-05-2016