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Live train information

16 General Updates
From February to early June there will be fewer car parking spaces available at Farnborough railway station. This is to allow essential drainage work to take place.

On weekdays spaces may be limited and daily car park customers are advised to use Union Street car park if there are no spaces available at the station.

We're sorry for the inconvenience and thank you for your patience while this essential work takes place.

For more information on this work please see here (mobile friendly version).

Thank you.
Last Updated :11/02/2016 22:02
From 28 March to July 2016 we will be building a single-storey decked car park
providing over 200 additional parking spaces.

The new car park will:

- be more secure with an increased number of CCTV cameras
- have a new Help Point
- have segregated walkways
- have new lighting

To progress with the construction of the new car park, the main car park will be closed during the building works.
The smaller car park will be dedicated to existing car park season ticket holders and will remain open.

Due to major developments in town, local car parks will be stretched to capacity. It is recommended that rail users look for alternative arrangements to get to and from the station where possible, using local bus services, walking, cycling or getting lifts.
Our website includes useful hints on alternative travel.

You are able to travel from Bracknell with your current rail season ticket but please note that there is limited space in the car park and we don't recommended you to drive there.

Come and meet the project team on 25 February 2016 from 17.00 ? 19.00 at the station booking hall to learn more about the development.

For more information about the project and alternative local parking please see here.            

We recognise the inconvenience this may cause and thank you for your patience and understanding whilst the new car park is being built.  
Last Updated :11/02/2016 10:38
For further information regarding RingGo Parking facilities: 


Parking Location, Times & Tariffs:
For information regarding parking tariffs and times at your station please click here

SMS Reminder / Summary SMS Settings: 
If you wish to receive or deactivate SMS notifications please click here

RingGo Contact information:
If wish to pay for Parking, have a query or if you would like to raise an issue please find RingGo contact info here
Last Updated :04/02/2016 12:54
Whenever we have engineering work take place on the Portsmouth line between Petersfield and Liss, our first train through this section of track, the 04:30 Portsmouth Harbour train to London Waterloo needs to run at a slower speed than normal through the level crossings in this area.

This is due to the level crossing barriers being in manual mode during overnight engineering work and then once the work has finished we carry out checks to be certain that all parts of the level crossing system have re-synchronised when placed back into automatic mode. A part of this check is running the first train through this section of track at a reduced speed.
As a result the 04:30 Portsmouth to Waterloo service had previously been delayed by 10 minutes during its journey though the Petersfield area each day whilst the train driver contacted the signaller at each level crossing in order to proceed forward at reduced speed.

We have recently amended our working practice in order to reduce this delay to less than 5 minutes. The new method of working will allow the train driver to contact the signaller just once at the first crossing but be able to proceed through all level crossings (stopping at each one for a brief safety check and not having to make a phone call to signaller) between Petersfield and Liss before continuing the journey towards London Waterloo at normal speed. This new method will be used from Monday 1st February.

We do not have an ETA as yet on when this first train will stop being affected by this problem, as soon as we do, we will let you know. 

Thank you for bearing with us during this time and we are sorry for the delays being experienced during this journey.
Last Updated :03/02/2016 09:41
At present, mobile phone apps and other online services such as National Rail Enquiries are not being updated with realtime alterations to platform numbers. At some stations apps show the platform number services are planned to go from, while at other stations platform numbers may not be shown at all.

How does this affect me?

When travelling, you should double check the platform number your train will go from using the traditional Customer Information Screens located around our stations. These are maintained with the latest platform information using an automated link to the signalling system, and will always reflect the most current information available.

During times when trains are disrupted this is especially important, as services can change platforms at short notice as we either work around problems such as a broken down train, or use alternative carriages to form a service.

Does this affect other train information such as the stops a train will make?

No. Information about where a train will call at is currently being supplied by a separate system which is unaffected by this issue.

Are all Train Companies affected?

This issue only affects platform numbers at stations which are run by South West Trains and Southern Railway.

Why has this happened?

Updates to platform numbers on mobile phone apps and other services are normally provided by the same system which updates our Customer Information Screens around stations. Whenever a train has a platform altered, this will be shown on station screens, and also fed via a link to the online National Rail Enquiries system (known as Darwin) which powers the majority of mobile phone apps and online journey planners used in the UK.

As part of a program to better connect our station information system to the National Rail Enquiries system we have had to temporarily disconnect this link to allow software updates and testing to take place.

When will this link be restored?

We expect the link to be restored by April, once testing and upgrades have been completed.

Further Information
Last Updated :03/02/2016 00:59
Dear Customer,

We offer a free email alert service to keep you updated about changes to your planned South West Trains journey or route, including planned engineering improvement work and events. Sign up for these alerts here http://po.st/emailAlerts and know what happening on our network before you reach the station. 

Signing up: 

The default setup of the e-mail alert service provides a single e-mail at the time you request. If disruption occurs between your selected e-mail time and the departure of the train, you may not receive information about the new incident unless you have selected the option to receive updates to your initial alert. This is labelled as 'then Update me by' in the setup window.
It is a simple 90 second process to make a one time change to your alert settings, ensuring you get the most from the alert service.

Step by Step - Changing your Alert settings
1. Login to the service at http://ow.ly/Cogy8 you will need the e-mail address that receives the alerts and your password for this.
2. Now you're logged in you should see your alerts, look for the text stating 'then Update me by' and using the dropdown box select 'Email'.
3. Click update at the bottom of the alert setup screen to save your preferences.
4. You're done!
Now if an incident occurs after your initial alert e-mail you will receive updates advising you how your journey may be affected.
We are continually looking to improve the service we offer you and would like to thank you for your subscription.

South West Trains-Network Rail Alliance
Last Updated :03/02/2016 00:56
During the weekends of Saturday 6 and Sunday 7 February and Saturday 13 and Sunday 14 February there will be engineering work in the Salisbury area. 
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This will mean there will be a large amount of bus replacement services running to and from Salisbury station. 
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To allow the safe running of the buses, at Salisbury station there will be overnight parking restrictions and limited access to local buses, taxis, disabled badge holders and pick up and drop off only areas on the dates mentioned above. 
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There will be alternative bays for taxis, disabled badge holders and pick up and drop off areas during the two weekends affected. 
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Customers will be able to park as normal during the working week, but not at the weekend on the dates mentioned above. 
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Thank you for your patience and assistance while this essential engineering work takes place. 
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For more information on this engineering work, please see here

Last Updated :26/01/2016 20:01
The car park at Andover station is closed until early May. This is to allow work to begin to build a new decked car park at Andover. 
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We recognise that there is a demand for an increased number of car parking spaces at a number of locations on our network.
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South West Trains has recently signed an agreement with the Department for Transport to deliver 1400 car parking spaces in the next 18 months. This will be achieved by building 8 single storey, decked car parks at selected locations. 
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For more information on this work please see here
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Thank you for your understanding and patience while this essential work takes place.
Last Updated :22/01/2016 13:58
You may see a countdown clock at this station and wonder what it is for. We are currently trialling the use of a countdown clock from Tuesday 19 January which will let you know how much time you have left to board the train before the train doors close at 30 seconds before departure. We want to work with you to ensure that trains are boarded in a safe and timely manner.

Please share your feedback with us on Twitter @SW_Trains using #CountdownNM 
Last Updated :21/01/2016 18:35
We work hard to run a punctual train service and occasionally, we may experience some delays.
If your journey with us has been delayed by over an hour, you may be able to claim compensation.
Please go to http://po.st/SWTCompensation for more information. 
Last Updated :10/01/2016 13:39
The first priority of the South West Trains-Network Rail Alliance is always to keep our passengers and staff safe. Therefore, there are times when we will take temporary steps to change how passengers move through stations to reduce crowds at important places, such as platforms. This is decided and carried out in close partnership with Transport for London (who operate the London Underground and stations) and British Transport Police. This information aims to explain the reasons behind the steps we take to keep everyone safe. 

Waterloo

London Waterloo is the UK's busiest train station with thousands of passengers passing through every day and more than 97 million a year. In recent months, we have seen a significant increase in passengers using the Jubilee line at Waterloo. On some mornings in 2015, we have seen a 50% increase compared to before Christmas. This may be due in part to changes to trains between Waterloo East and London Bridge, as part of the Thameslink Programme. It may also be related to the continuing growth in passenger numbers across the railway. 

As a result, during peak times the Jubilee line platforms can become overcrowded, and entrances leading to them can also become congested. When this happens, the station team at Waterloo may take steps to reduce crowding underground. It is safer for crowds to build temporarily on our large and open main concourse than downstairs in the enclosed underground foyer.

What are these steps? 
  
If the Jubilee line platforms start to become too overcrowded, or the entrance to the Jubilee line is becoming congested the escalators which lead down to the Jubilee line will be switched off. If overcrowding continues to build, the gates allowing access to the down escalators may also be closed, until the crowding downstairs has cleared. 
  
How does this help? 
  
The aim is to slow the rate of people arriving on the underground platforms and stop large crowds gathering.  
 
What about people heading for Waterloo Road?

The crowding issues which occur at this exit are not solely related to the Jubilee line. During busy periods, the pavement outside the station can become crowded as people congregate and wait to cross Waterloo Road, or queue to catch local buses. To avoid people being jostled into the road during busy periods the station team also monitor the pavement area, and will implement crowd control measures if necessary.

What other measures have been put in place? 
  
We have ensured we have extra staff on duty during the busiest times of the day to monitor crowding and help passengers. We have also added information in the station, particularly at exits to explain the reasons for the temporary steps being taken. We have also started to use Exit 7, which is in front of platforms 7 and 8 as an additional route to the Jubilee Line. We may also close the peak hour subway entrances to the Waterloo & City line if its platforms and entrances become congested. 
  
Changes to the plan
  
The crowd control plan at Waterloo has been tried and tested over a number of years to deal with large numbers of passengers, particularly during major sporting events or unplanned disruption. However, we will continue to monitor its effectiveness and suitability, and welcome feedback or suggestions for improvements. 
  
Any feedback should be directed to Customer Relations:

Phone: 0345 6000 650
Post: Customer Relations, South West Trains, Overline House, Southampton, SO15 1GW
  
Further information 

Last Updated :10/01/2016 13:38
Godalming station to benefit from step-free access thanks to £3.1m investment

Funded by the government's Access for All programme the £3.1m investment plans for the station will include:

- Construction of a new fully enclosed footbridge
- Construction of two 16-person fully accessible lifts to enable step free access between platforms
- Relocation and replacement of the existing cycle shelters with additional capacity
- Canopy extensions to provide a weather protected route between the new footbridge structure and existing canopies

Station development work will start at Godalming Station from 01st October 2015 until June 2016 to provide a new footbridge, new customer lifts and raising the platform heights. Around 40 car parking spaces will be lost whilst these improvement works take place. 

Alternative Parking:

There are council car parks nearby but South West Trains season tickets are not valid in these car parks. Customers parking in these car parks must pay separately for their parking tickets:

- Mill Lane Council Car Park, GU7 1HF, All day rate 10.80

- Crown Court Council Car Park, The Burys Closest to High St and Phillips Memorial Park, GU7 1HR - All day rate: 9.40 Pounds.

For other car parks in the area please click here


Further information regarding station works is available here.

Thank you.

South West Trains 
Last Updated :07/01/2016 09:43
On Friday 22 May, work will start on the refurbishment of the depot roof at Effingham Junction Station. The scheme is expected to be completed by March 2016.

The depot needs to remain operational while the roof is being refurbished. We expect to lose 26 car park spaces to a compound which will be used by the contractors doing the work.

There will be an increase in the number of vehicles entering the station. Please allow extra time if driving to or parking at
the station. Car parking will remain on a first come,first served basis.

We are sorry for any inconvenience caused while we carry out these essential repairs to the depot and thank you in
advance for your patience.

Last Updated :07/01/2016 09:43
Passengers are advised, from the 1st September 2015 there will be no vehicle access or parking at Portsmouth Harbour Station as most of the interchange will be closing for cars, taxis and buses. This is due to essential improvement works taking place. 

Any taxis, bus replacement and temporary transport will operate outside Gunwarf Quays entrance, passengers are advised that 5-10 minutes walking time will need to be considered. 

Passengers who require step-free access are advised to travel to Portsmouth & Southsea station instead of Portsmouth Harbour as access to the station is easier at Portsmouth & Southsea.

For further information regarding these essential improvements works at Portsmouth Harbour Station and how this will impact you please read the attached New Letter.
Last Updated :07/01/2016 09:43
Between 7 December 2015 and April 2016 there will be less car parking available at Winchester station.

This is due to essential drainage works in the car park. On weekdays, space may be limited and daily car park customers are advised to use the local car parks if there are no spaces available. 

We're sorry for the inconvenience this will cause, and thank you for your patience while the work takes place.

Alternative Car Park information is available on the Winchester City Council website.

Last Updated :07/01/2016 09:42
We would like to inform you that essential improvement work will commence on Monday 4 January until the end of March 2016. The High Output Ballast Cleaning train that was working on the West of England and Portsmouth Direct routes now moves its ballast cleaning program on to the South West Mainline between Basingstoke and Eastleigh from 21.00hrs each week day.

The team working on the essential improvement work must start at exactly 21.15hrs to ensure that they can complete all the work necessary in this allocated time period. 
The last train to run through this area is the 20:05 London Waterloo to Weymouth train. This train is due to arrive at Basingstoke at 20.49 and Winchester at 21.05. 

If the train is 10 or more minutes late approaching Woking we will need to alter its journey as it will not be able to get through the area where the essential improvement work is taking place. 

This train will be altered as follows: 

The 20.05 London Waterloo to Weymouth train will stop additionally at Woking station and then be diverted via Havant on the Portsmouth Main Line stopping additionally at Fareham station. 
If you are travelling to Winchester, Eastleigh and Southampton Parkway, you will need to  come off this train at Woking and get the 20.20 London Waterloo to Exeter train to Basingstoke where you will get a bus connection to Winchester, Eastleigh and Southampton Parkway Station. 

We will work to ensure that your train runs through this area on time and before the essential improvement work starts, but sometimes things can go wrong and we would like you to know what our plan to help you get home, should this happen. 

FAQ

Q:Why can't you just run the train to Basingstoke or Winchester even if its running over 10 minutes late? 
A: We will not be able to run the train through the area where the work is taking place as this will start at exactly 21.15. If we did this, the train would then need to be cancelled at Basingstoke affecting many customers travelling on this train to stations all the way down to Weymouth, who will not have easily available alternatives methods of travel. 

Q: Why can't you just run the train to Basingstoke and then run it back to Woking and then divert it via Havant?
A: We will not be able to do this, as if the train is already ten minutes late, the customers' journey time to Weymouth may take an hour or longer, meaning that they would not reach their destination until well after midnight. 

Q: If I want to travel to any station between Southampton Central and Weymouth and don't want to take this train; what should I do?
A: Please use the Journey Planner by following this link to check for all of the alternatives available throughout the day. 

Q: If I wish to take an earlier train, when do these depart London Waterloo?
A: The last train to run its normal route calling at all stations between Southampton Central and Weymouth, will be the 19.35 London Waterloo to Weymouth train.

Q: Where can I find more information on the high output ballast cleaning program?
A: You can find more information on our dedicated page here

Last Updated :07/01/2016 09:41
0 Line Updates
There are currently no Line Updates reported.
0 Catering Updates
There are currently no Catering Updates reported.
0 Train Formation Updates
There are currently no Train Formation Updates reported.
2 Train Cancellations
This train will be cancelled.
This is due to waiting for a member of traincrew.
Last Updated :13/02/2016 06:26
Scheduled Expected Destination
06:20 Not Stopping Gillingham Dorset
06:28 Not Stopping Templecombe
06:35 Not Stopping Sherborne
06:42 Not Stopping Yeovil Junction
06:52 Not Stopping Crewkerne
07:22 Not Stopping Axminster
07:56 Not Stopping Honiton
08:02 Not Stopping Feniton
08:07 Not Stopping Whimple
08:11 Not Stopping Cranbrook
08:15 Not Stopping Pinhoe
08:36 Not Stopping Exeter Central
08:39 Not Stopping Exeter St Davids

This train will be cancelled.
This is due to a train fault.
Last Updated :13/02/2016 06:04
Scheduled Expected Destination
06:34 Not Stopping Barnes
06:37 Not Stopping Mortlake
06:39 Not Stopping North Sheen
06:41 Not Stopping Richmond
06:44 Not Stopping St Margarets
06:49 Not Stopping Twickenham
06:52 Not Stopping Strawberry Hill
06:55 Not Stopping Teddington
06:58 Not Stopping Hampton Wick
07:00 Not Stopping Kingston

4 Other Train Service Updates
Whenever we have engineering work take place on the Portsmouth line between Petersfield and Liss, our first train through this section of track, the 04:30 Portsmouth Harbour train to London Waterloo needs to run at a slower speed than normal through the level crossings in this area.

This is due to the level crossing barriers being in manual mode during overnight engineering work and then once the work has finished we carry out checks to be certain that all parts of the level crossing system have re-synchronised when placed back into automatic mode. A part of this check is running the first train through this section of track at a reduced speed.
As a result the 04:30 Portsmouth to Waterloo service had previously been delayed by 10 minutes during its journey though the Petersfield area each day whilst the train driver contacted the signaller at each level crossing in order to proceed forward at reduced speed.

We have recently amended our working practice in order to reduce this delay to less than 5 minutes. The new method of working will allow the train driver to contact the signaller just once at the first crossing but be able to proceed through all level crossings (stopping at each one for a brief safety check and not having to make a phone call to signaller) between Petersfield and Liss before continuing the journey towards London Waterloo at normal speed. This new method will be used from Monday 1st February.

We do not have an ETA as yet on when this first train will stop being affected by this problem, as soon as we do, we will let you know. 

Thank you for bearing with us during this time and we are sorry for the delays being experienced during this journey.
Last Updated :03/02/2016 09:41
We would like to inform you that essential improvement work will commence on Monday 4 January until the end of March 2016. The High Output Ballast Cleaning train that was working on the West of England and Portsmouth Direct routes now moves its ballast cleaning program on to the South West Mainline between Basingstoke and Eastleigh from 21.00hrs each week day.

The team working on the essential improvement work must start at exactly 21.15hrs to ensure that they can complete all the work necessary in this allocated time period. 
The last train to run through this area is the 20:05 London Waterloo to Weymouth train. This train is due to arrive at Basingstoke at 20.49 and Winchester at 21.05. 

If the train is 10 or more minutes late approaching Woking we will need to alter its journey as it will not be able to get through the area where the essential improvement work is taking place. 

This train will be altered as follows: 

The 20.05 London Waterloo to Weymouth train will stop additionally at Woking station and then be diverted via Havant on the Portsmouth Main Line stopping additionally at Fareham station. 
If you are travelling to Winchester, Eastleigh and Southampton Parkway, you will need to  come off this train at Woking and get the 20.20 London Waterloo to Exeter train to Basingstoke where you will get a bus connection to Winchester, Eastleigh and Southampton Parkway Station. 

We will work to ensure that your train runs through this area on time and before the essential improvement work starts, but sometimes things can go wrong and we would like you to know what our plan to help you get home, should this happen. 

FAQ

Q:Why can't you just run the train to Basingstoke or Winchester even if its running over 10 minutes late? 
A: We will not be able to run the train through the area where the work is taking place as this will start at exactly 21.15. If we did this, the train would then need to be cancelled at Basingstoke affecting many customers travelling on this train to stations all the way down to Weymouth, who will not have easily available alternatives methods of travel. 

Q: Why can't you just run the train to Basingstoke and then run it back to Woking and then divert it via Havant?
A: We will not be able to do this, as if the train is already ten minutes late, the customers' journey time to Weymouth may take an hour or longer, meaning that they would not reach their destination until well after midnight. 

Q: If I want to travel to any station between Southampton Central and Weymouth and don't want to take this train; what should I do?
A: Please use the Journey Planner by following this link to check for all of the alternatives available throughout the day. 

Q: If I wish to take an earlier train, when do these depart London Waterloo?
A: The last train to run its normal route calling at all stations between Southampton Central and Weymouth, will be the 19.35 London Waterloo to Weymouth train.

Q: Where can I find more information on the high output ballast cleaning program?
A: You can find more information on our dedicated page here

Last Updated :07/01/2016 09:41
This train has been delayed at Eastleigh and is now 15 minutes late.
This train has started from Eastleigh.
This train will no longer call at Romsey (outward at 05:58) and Chandlers Ford.
This is due to a member of traincrew being unavailable.
Last Updated :13/02/2016 06:32
Scheduled Expected Destination
05:58 Not Stopping Romsey
06:06 Not Stopping Chandlers Ford
06:13 06:28 Eastleigh
06:17 06:32 Southampton Airport Parkwy
06:20 06:35 Swaythling
06:23 06:38 St Denys
06:30 06:45 Southampton Central
06:32 06:47 Millbrook Hants
06:36 06:51 Redbridge
06:43 06:58 Romsey

This train will be starting late from Shepperton and is expected to be 15 minutes late.
This is due to a train late from the depot.
Additional Information:
Due to the delay to this service, we may need to run the train non-stop between stations to minimise delays to other trains. We're sorry for the disruption to your journey today.
Last Updated :13/02/2016 06:41
Scheduled Expected Destination
06:40 06:55 Shepperton
06:43 06:58 Upper Halliford
06:45 07:00 Sunbury
06:47 07:02 Kempton Park
06:50 07:05 Hampton
06:53 07:08 Fulwell
06:58 07:13 Teddington
07:00 07:15 Hampton Wick
07:03 07:18 Kingston
07:05 07:20 Norbiton
07:10 07:25 New Malden
07:13 07:28 Raynes Park
07:17 07:32 Wimbledon
07:20 07:35 Earlsfield
07:25 07:40 Clapham Junction
07:30 07:45 Vauxhall
07:34 07:49 London Waterloo

0 London Underground Updates
London Underground Updates in for
There are no reported unplanned disruptions to London underground services but there are planned disruptions. Click 'Edit' above for further options.
4 Station Updates
From late September 2015, a programme to replace the lifts at Surbiton station started, with a completion date of March 2016. As each of the lifts is closed for replacement, they will be out of use for approximately three months.
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The lifts on platforms 1 and 2 and the booking hall lift will be replaced with work starting on 4th January 2016. During this time there will be no lift access to Surbiton Station.
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How does this affect my journey to Surbiton?
The station will have reduced accessibility. 
During the work extra staff will be on hand to assist passengers with reduced mobility issues, prams, buggies and luggage. 
Customers requiring mobility assistance are strongly advised to book ahead by calling 0800 52 82 100.
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Thank you for your understanding and patience while this essential work is carried out. 
Last Updated :04/01/2016 10:41
The lifts will be out of order between platform2 and the overbridge from now until further notice at Brentford station.
Last Updated :12/02/2016 10:26
The ticket vending machines are out of order at London Road Guildford station.
Last Updated :11/02/2016 17:44
At Upper Halliford station, the following issues have been reported:
The ticket office will be closed from now until further notice.
Ticket Vending Machines are working correctly.
Last Updated :12/02/2016 08:50
Departures
Load a route using the "Your Journey" selection boxes above.
 
Specify a "From" station to see live train departure times for that station.
 
Additionally specify a "To" station to see real time departure information for only the services that go on to call at your "To" station.
 

Arrivals
Load a route using the "Your Journey" selection boxes above.
 
Specify a "To" station to see live train arrival times for that station.
 
Additionally specify a "From" station to see real time arrival information for only the services that call at that station prior to your "To" station.
 

Last Updated On: 06:45:31 13-02-2016