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Live train information

5 General Updates
We work hard to run a punctual train service and occasionally, we may experience some delays.
If your journey with us has been delayed by over an hour, you may be able to claim compensation.
Please go to http://bit.ly/SWTcompensation for more information. 
Last Updated :23/04/2015 14:35
Our new Timetable commences on Sunday 17th May. We are giving you a chance to win a signed copy of the timetable illustrations created by Tandem Designs (signed by Colin Bowler). 
Reply #SWTQuiz with the correct answer to the question tweeted for a chance to win a signed poster. Questions on Monday, Tuesday and Wednesday, answers on Thursday. 

Follow #SWTQuiz if you want to search for specific information on the twitter competition
The competition starts on 13th April and ends on 15th May.
One winner per household.
The timetable illustration will be signed by Colin Bowler. 
The illustrations will be revealed every day with 3 questions. 
6 signed illustrations are up for grabs in total. 
The prize is not transferable and no cash alternative is available. 
The competition is open to UK residents only (Excluding Northern Ireland) 
Winners will be chosen randomly and will be contacted via DM.
Last Updated :20/04/2015 13:49

The London Marathon is taking place on Sunday 26 April.

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This year there are significant changes to the normal travel arrangements for both runners and spectators travelling to the London  Marathon. This is because of service changes which have been introduced as London Bridge station is being rebuilt as part of the Thameslink Programme. 


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Runners/Spectators travelling to Greenwich or Maze Hill

Runners and  spectators for the marathon should be aware there are no direct train services from Waterloo East or Charing Cross to Greenwich or Maze Hill.

Trains to Greenwich and Maze Hill are departing from Cannon Street and stopping at London Bridge.

Passengers arriving at London Waterloo are advised to take the Jubilee line to London Bridge where trains are running to Greenwich and Maze Hill.

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Runners/Spectators travelling to Blackheath

There are no trains this year from London Bridge to Blackheath. If you need to travel to Blackheath (for the Blue Start), you should travel from Charing Cross, Waterloo East or Victoria stations.


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London Bridge

Platforms 1 and 2 at London Bridge are likely to be very busy on Sunday morning.

A queuing system will be in place and passengers may not be able to board their first train. Please ensure you allow extra time for your journey.

You may want to consider going to Cannon Street for Greenwich and Maze Hill stations. Cannon Street mainline and Underground stations are now open 7 days a week.



There will be various improvement works taking place on the rail network over the Marathon weekend, please check before you travel at www.nationalrail.co.uk

Last Updated :20/04/2015 08:19
Between 10:00 and 15:00 on Wednesdays 22 and 29 April we will be upgrading the station power supply.

As a result the self-service ticket machines and the customer information system and help points will not be in use.

Please see on-train staff for assistance
Last Updated :16/04/2015 09:45
Dear Customer,

We offer a free email alert service to keep you updated about changes to your planned South West Trains journey or route, including planned engineering improvement work and events. Sign up for these alerts here http://ow.ly/Cogy8 and know what happening on our network before you reach the station. 

Signing up: 

The default setup of the e-mail alert service provides a single e-mail at the time you request. If disruption occurs between your selected e-mail time and the departure of the train, you may not receive information about the new incident unless you have selected the option to receive updates to your initial alert. This is labelled as 'then Update me by' in the setup window.
It is a simple 90 second process to make a one time change to your alert settings, ensuring you get the most from the alert service.

Step by Step - Changing your Alert settings
1. Login to the service at http://ow.ly/Cogy8 you will need the e-mail address that receives the alerts and your password for this.
2. Now you're logged in you should see your alerts, look for the text stating 'then Update me by' and using the dropdown box select 'Email'.
3. Click update at the bottom of the alert setup screen to save your preferences.
4. You're done!
Now if an incident occurs after your initial alert e-mail you will receive updates advising you how your journey may be affected.
We are continually looking to improve the service we offer you and would like to thank you for your subscription.

South West Trains-Network Rail Alliance
Last Updated :07/10/2014 18:38
0 Line Updates
There are currently no Line Updates reported.
0 Catering Updates
There are currently no Catering Updates reported.
0 Train Formation Updates
There are currently no Train Formation Updates reported.
0 Train Cancellations
There are currently no Train Cancellations reported.
1 Other Train Service Updates
Until at least 29 May the 07:21 and 09:22 Raynes Park - London Waterloo services will not call at Clapham Junction or Vauxhall.

Raynes Park   07:21   09:22  
Wimbledon    07:25   09:26  
Earlsfield    07:29   09:30  
Clapham Junction Not Stopping   07:33   09:34  
Vauxhall Not Stopping   07:38   09:39  
Waterloo    07:44   09:45  

We operate one of the busiest networks in Europe, with more than half a million passengers every day and we appreciate that means many passengers are travelling on trains which can be overcrowded, particularly at peak times. Therefore, we are always investigating how we can improve our train service for you. As part of this we have been reviewing our morning peak train services at key London stations.

We conducted a four week trial between 23 February and 20 March 2015 to help us find out whether these changes to two of our services will improve the punctuality and reliability of our services and reduce overcrowding at busy stations. We have reviewed all of the feedback received and need to gather some further data so will be continuing with these changes until at least 29 May 2015 with a further review at that point.

Since December 2014 the Thameslink Programme has changed the usual services to and from London Bridge, one of the country?s busiest stations. As a result, many passengers have changed their usual journeys and South West Trains, like other train operators in the region, has seen a further increase in passengers, leading to some of our inner London stations reporting even larger than usual crowds. This is uncomfortable and frustrating for passengers and also increases congestion at stations, leading to delays.

We want to provide the fullest possible train service to you, but we also want to make sure that we are reliable and on time. This trial is part of our ongoing work to improve our train service to you.
Last Updated :22/03/2015 18:31
1 London Underground Update
London Underground Updates in for
 
Covent Garden Station Closed
Covent Garden: Exit Only - This station is open for exit only until early November due to planned upgrade work. Also, on Saturdays and Sundays, westbound trains will not stop.
This Information will apply from 25/04/2015 01:51 to 25/04/2015 04:51.
This will affect journeys
from 25/04/2015 01:51 to 25/04/2015 04:51.
Affected Stations:
Covent Garden.
Last Updated: 01:53:59 25/04/2015
Underground updates supplied by TFL Travel Information. Click here for the TfL Journey Planner.
16 Station Updates
Between 10:00 and 15:00 on Wednesdays 22 and 29 April we will be upgrading the station power supply.

As a result the self-service ticket machines and the customer information system and help points will not be in use.

Please see on-train staff for assistance
Last Updated :16/04/2015 09:45
From 16 March for approximately 9 months, work will be taking place to renew the passenger lifts at Basingstoke station. During this time, the lifts will be out of use. While this work continues, staff (in pink tops) will be on hand to assist customers who need help on the stairs. We have also revised the opening times of the platform 4 barriers to ease access.

This work is an essential requirement for the station. Every effort will be made to keep disruption to a minimum and we thank you for your patience during this time.

Lift renewal Dates

From 13 April 2015 for approximately 3 months, we will be replacing the lift on Platform 1. During this work, access will be via the stairs only.

From 7 July for approximately 3 months, we will be replacing the lift on Platforms 2 and 3, During this work, access will be via the stairs only.

Work to replace the lift on Platforms 4 and 5 starts on 16 March and is expected to last for approximately 3 months. Access to platforms 4 and 5 will be via the stairs, or via the station entrance on platform 4. This station entrance will be open between 06:00 - 10:00, and from 15:00 until end of service Mondays to Fridays.

What if I need help when using stairs?

During these works we will have extra staff on duty (wearing pink tops) who are available to assist you with using the stairs. Please ask if you need assistance.

What if I am unable to use stairs?

If you are unable to use stairs, please speak to our staff at the station who will able to help with making alternative arrangements. If you are travelling to Basingstoke, please speak to station or onboard staff at your earliest opportunity, who can alert the Basingstoke station team in advance.

To book assistance before travelling, you can contact our Assisted Travel team on 0800 52 82 100, or via our online form.

Any Questions?

If you have any questions, our staff at Basingstoke will be happy to assist you, or alternatively you can contact our Customer Relations team for more advice.

More Information:

Station Information page (National Rail Enquiries)
Station Map (PDF)

Last Updated :14/03/2015 15:45
The first priority of the South West Trains-Network Rail Alliance is always to keep our passengers and staff safe. Therefore, there are times when we will take temporary steps to change how passengers move through stations to reduce crowds at important places, such as platforms. This is decided and carried out in close partnership with Transport for London (who operate the London Underground and stations) and British Transport Police. This information aims to explain the reasons behind the steps we take to keep everyone safe. 

Waterloo

London Waterloo is the UK's busiest train station with thousands of passengers passing through every day and more than 97 million a year. In recent months, we have seen a significant increase in passengers using the Jubilee line at Waterloo. On some mornings in 2015, we have seen a 50% increase compared to before Christmas. This may be due in part to changes to trains between Waterloo East and London Bridge, as part of the Thameslink Programme. It may also be related to the continuing growth in passenger numbers across the railway. 

As a result, during peak times the Jubilee line platforms can become overcrowded, and entrances leading to them can also become congested. When this happens, the station team at Waterloo may take steps to reduce crowding underground. It is safer for crowds to build temporarily on our large and open main concourse than downstairs in the enclosed underground foyer.

What are these steps? 
  
If the Jubilee line platforms start to become too overcrowded, or the entrance to the Jubilee line is becoming congested the escalators which lead down to the Jubilee line will be switched off. If overcrowding continues to build, the gates allowing access to the down escalators may also be closed, until the crowding downstairs has cleared. 
  
How does this help? 
  
The aim is to slow the rate of people arriving on the underground platforms and stop large crowds gathering.  
 
What about people heading for Waterloo Road?

The crowding issues which occur at this exit are not solely related to the Jubilee line. During busy periods, the pavement outside the station can become crowded as people congregate and wait to cross Waterloo Road, or queue to catch local buses. To avoid people being jostled into the road during busy periods the station team also monitor the pavement area, and will implement crowd control measures if necessary.

What other measures have been put in place? 
  
We have ensured we have extra staff on duty during the busiest times of the day to monitor crowding and help passengers. We have also added information in the station, particularly at exits to explain the reasons for the temporary steps being taken. We have also started to use Exit 7, which is in front of platforms 7 and 8 as an additional route to the Jubilee Line. We may also close the peak hour subway entrances to the Waterloo & City line if its platforms and entrances become congested. 
  
Changes to the plan
  
The crowd control plan at Waterloo has been tried and tested over a number of years to deal with large numbers of passengers, particularly during major sporting events or unplanned disruption. However, we will continue to monitor its effectiveness and suitability, and welcome feedback or suggestions for improvements. 
  
Any feedback should be directed to Customer Relations:

Phone: 0345 6000 650
Post: Customer Relations, South West Trains, Overline House, Southampton, SO15 1GW
  
Further information 

Last Updated :12/03/2015 20:39
From Monday 2nd March we are working to improve the station forecourt at Eastleigh. This is being delivered through a partnership between Eastleigh Borough Council, Hampshire County Council , and the South West Trains / Network Rail alliance.

During this work, car parking spaces will be reduced, to allow our contractors to store tools and materials on site. We apologise for the inconvenience this will cause.

This work is expected to be completed towards the end of May 2015

Additional Information
Last Updated :03/03/2015 19:18
Currently there is no lift service between street level and the ticket hall at Vauxhall London Underground station. The lift is being replaced and will enter service later this year. 
This does not affect lift access to South West Trains services from Vauxhall station.
Last Updated :27/02/2015 10:28
We are currently undertaking improvement work at Whitton Station. The ticket office will be closed as a result of the work taking place and will re-open in time for the 2015 Rugby World Cup. South West Trains employees will be available to assist you and will be working similar hours to the ticket office for the duration of this work. 


Last Updated :27/02/2015 10:24
Our contractors will be working from 5 January until April 2015 to completely re-wire the station including fitting new lights. We are aiming to complete the work around station opening hours. However, there may be times when we affect your use of the station so we thank you in advance for your patience while this work is done.

There will be a slight impact on the availability of customer parking which we will keep to a minimum.

From Monday 19th - Friday 23rd January major work will be taking place within the ticket office, and as a result the ticket office will need to close during this period.

If you require tickets, you can

- Purchase your tickets in advance either from a ticket office or online at southwesttrains.co.uk , 
- Call our Customer Service Centre on 0345 600 650
- Purchase from the self service ticket machine on the day of travel.

The ticket office is scheduled to reopen on Monday 26th January.

Updates will be posted here or call our Customer Service Centre on 0345 6000 650
Last Updated :15/01/2015 13:31
This work will not affect your access to Petersfield Station.

Between January and May 2015, Network Rail and contractors Osborne, will be carrying out repairs to Frenchmans Road Bridge.

There will be a slight reduction in the number of available parking spaces to allow for the site set-up.

Alternative parking is available locally in Swan Street. That car park is payable locally and rail tickets are not valid.
Last Updated :13/01/2015 21:34
Our Contractors will be working from 5 January until April 2015 completely rewiring the station and fitting new lights.

There will be a slight impact on the availability of customer parking which we will keep to a minimum.

We may also need to close the ticket office in order to complete some of the work. If that happens, we'll give you advance warning.
Last Updated :08/01/2015 09:08
Our contractors will be working from 5 January until April 2015 to completely resurface platforms 7 and 8.

We are aiming to complete the work around station opening hours. However, there may be times when we affect your use of the station so we thank you in advance for your patience while this work is done.
Last Updated :06/01/2015 18:01
Refurbishment Work - Resurfacing and New Canopy Roof

Our contractors will be working from 5 January until April 2015 on platforms 1 and 4. They will be completely res-surfacing the platforms and installing new canopy roofs.
We aim to complete the work around the station opening hours.

To provide the contractor with needed storage space, there will be fewer parking spaces available with two disabled and two set down bays being available for customer use.

Updates will be posted here or you can call our Customer Service Centre on 0345 6000 650
Last Updated :06/01/2015 17:54
Contractors will be working form 05 January until April 2015 completely re-wiring the station and fitting new lights.

There will be a slight impact on the availability of customer parking and we may also need to close the ticket office in order to complete some of the work. If this happens, we'll give you advance warning.


Last Updated :06/01/2015 17:44
At Portsmouth Harbour station.
The Disabled toilets are out of order.
Last Updated :24/04/2015 11:19
At Putney station.
The lifts will be out of order between platform 2/3 and the footbridge from 23/04/2015 20:01 until further notice.
Last Updated :23/04/2015 20:02
At St Denys station.
Rail replacement buses will be unable to call at St Denys on Sunday 26th April between 09:00 and 16:00 due to road closures for the ABP Half Marathon.
Travel by train between St Denys and Southampton Central to connect with rail replacement buses.
Last Updated :22/04/2015 11:27
At Whimple station.
Owing to Limited lighting on the platforms passengers should take extra care.
Last Updated :24/04/2015 21:17
Departures
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Arrivals
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Additionally specify a "From" station to see real time arrival information for only the services that call at that station prior to your "To" station.
 

Last Updated On: 02:50:30 25-04-2015